Director - Customer Products and Martech

Our client is one of the renowned Saudi Vision 2030 mega projects in the Real Estate and Property sector.

This role will be based in Riyadh.

The Director - Customer Products and Martech will be responsible for : Leadership and Strategy : Lead the strategy, development, and execution of customer-facing products (websites, mobile platforms, etc.) and Martech solutions, ensuring alignment with the organisation's business objectives. Cross-functional Collaboration : Serve as a business partner to Marketing and Commercial teams, understanding their challenges and goals, and translating them into effective technology solutions. Martech and Customer Products Delivery : Oversee the implementation and ongoing optimisation of critical Martech solutions, including CRM, CMS (e.g., Sitecore, Adobe), CDP, event management platforms, Google Ads, and Sprinklr tools. Vendor and Stakeholder Management : Manage key technology vendors and service providers, ensuring effective collaboration and timely delivery of solutions. Build strong relationships with internal stakeholders across Technology, Marketing, and Commercial departments. Technology Innovation : Evaluate emerging technologies and provide innovative solutions to meet business needs, ensuring that technology solutions drive commercial growth, enhance customer experiences, and improve operational efficiency. Customer Experience Focus : Ensure all customer-facing products are designed with the end user in mind, providing seamless, intuitive, and personalised experiences across digital platforms. Technology Integration : Lead the integration of various technology platforms, ensuring data consistency, seamless communication, and streamlined processes between Martech tools, digital products, and back-end systems. Team Leadership : Manage and mentor a team of technology and product professionals, ensuring they are equipped with the necessary skills and resources to succeed. Performance and Analytics : Define and track key performance metrics for customer-facing products and Martech solutions, using data-driven insights to inform decisions and continuous improvements. Change Management : Lead the change management efforts related to the adoption of new technologies or processes, ensuring smooth transitions and buy-in from key stakeholders. Risk Management : Proactively manage risks related to technology solutions, ensuring that data privacy, security, and compliance are prioritised in all initiatives.

The Director - Customer Products and Martech will be / have : A Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field. A Master's degree or relevant certifications (e.g., PMP, Agile, CPM) is a plus. 14 years+ of experience in technology leadership roles, with a strong focus on delivering customer products, Martech, and digital transformation. Experience within large, complex organisations; ideally within mega projects, mega events, tourism, hospitality, entertainment, Real Estate and Property, or airlines industries. Martech Expertise : Extensive experience with customer-facing technologies and platforms, including CRM (e.g., Salesforce), CMS (e.g., Sitecore, Adobe), CDPs, event management solutions, Sprinklr and Google Ads. Proven ability to develop and execute technology strategies that align with business objectives and deliver measurable value. Experience working closely with Marketing, Commercial, and Technology departments to drive business outcomes through technology solutions. Strong leadership and team management skills, with the ability to inspire and develop cross-functional teams. Strong ability to think creatively and solve complex business problems using technology solutions. Solid experience in managing large-scale, cross-functional technology projects and vendor relationships. Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders and C-Suite stakeholders Deep understanding of technology architecture, integrations, and how various platforms (CRM, CMS, CDP, etc.) work together to achieve business goals. Familiarity with cloud technologies (AWS, Azure, Google Cloud) and their application in Martech. Familiarity with Agile methodologies for managing projects and product development. Based in / willing to relocate to Riyadh.

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