Key Account Manager - KSA (Dammam, Yanbu)

Key Account Manager – KSA (Dammam, Yanbu) About Trella

Trella is a platform that connects shippers to carriers via a digital interface. Using technology, Trella matches specific carriers capabilities with shippers requirements to provide market-leading reliability and availability at a fraction of the price. Trella even allows shippers to track shipments in real-time and report key insights on transportation trends and performance. Trella’s goals are simple - seamless, efficient and fast freight.

Overview We are looking for a

Key Account Manager

to own relationships with our most important enterprise customers in Saudi Arabia. You’ll be the single point of contact responsible for growth, retention, and day-to-day service excellence—partnering closely with Operations, Pricing, Product, and Finance to deliver results.

Responsibilities

Own the relationship :

Build multi-level relationships (operations, supply chain, procurement, finance) and drive account plans that grow volume and wallet share

Deliver service excellence :

Ensure on-time pickups / deliveries, fast issue resolution, and strong communication. Lead regular business reviews with data-backed insights.

Grow the business :

Identify upsell and cross-sell opportunities (e.g., rentals, domestic lanes, cross-border). Negotiate renewals and spot opportunities.

Run the numbers :

Forecast demand, track performance, and manage pricing and margins in collaboration with Commercial and Operations.

Solve problems fast :

Escalate and unblock operational issues, coordinate with supply to secure the right capacity, and protect customer commitments.

Be the voice of the customer :

Share feedback to improve our products, processes, SLAs, and carrier quality.

Protect cash :

Coordinate accurate invoicing and support timely collections with Finance.

Qualifications

3–6 years

of experience in Key Account Management, Enterprise Sales, or Customer Success—ideally in logistics, trucking, freight, 3PL / 4PL, or FMCG supply chain.

Proven track record managing large / complex accounts and delivering growth and retention.

Strong commercial acumen (pricing, negotiation, forecasting) and comfort with data (Excel / Google Sheets; CRM experience).

Excellent communication and stakeholder management; confident leading exec-level reviews.

Fluent Arabic and professional English

are required.

KSA market knowledge and a valid driver’s license; ability to travel to customer sites and ports as needed.

Why Trella

Meaningful ownership of strategic accounts with real impact on the market.

Fast-moving, mission-driven team and a product-led culture.

Competitive compensation, benefits, and growth opportunities.

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