Technical Support Engineer (m / f / d)

You provide technical support for customer and colleague inquiries in Level 1 & 2 support and act as an interface between customers and other areas in the after-sales phase.

Primary responsibilities :

provide technical support (Level 1) to customers in the region (South East Asia & Europe) by phone, email or on site

provide technical support (Level 2) to colleagues in all other regions or subsidiaries

prompt and efficient diagnosis and resolution of technical problems

recording and analyzing customer inquiries and problems in the ticket system

processing upgrade requests, from feasibility checks to preparing quotations

coordinating and tracking escalations and defined measures

ensuring complete resolution of support requests and customer satisfaction through regular follow-up

regular communication with customers and holding telephone conferences

identification and processing of CI topics and active participation in product team meetings

willingness to ensure global 24 / 7 TechSupport availability

Requirements :

a technical education FS / HTL with a focus on electrical engineering, electronics, I&C technology, mechatronics or automation technology

excellent communication skills in German and English as well as conflict resolution skills

good problem-solving skills and technical understanding

willingness to travel up to 30%

We prefer to discuss salary in person, but we can reveal this much : We naturally align with market-standard salaries - meaning that, depending on the position and education, an above-collective agreement salary is possible right from the start. For this position, we offer an annual gross salary of at least 44.800 EUR. Depending on qualifications and experience, we can also offer more!

We insiders at EVG are one thing above all : people. We support old and new INSIDERS wherever we can - because only together do we make high-tech possible.

With flexible working time models and a flexitime model with time off in lieu, we support a good work-life balance.

Insider Restaurant

Insiders can choose between three menus and a salad buffet from the modern cuisine of the in-house restaurant "Innside Gourmet" every day at reasonable prices.

Insiders have access to exclusive benefits : from great discounts at regional partners to attractive offers from over 600 top brand providers.

Company Kindergarten and Summer Camp

Free child care for the children of our INSIDERS from about 1 year old and Summer Camp for school children.

EVG Bonus holiday (6th PTO week)

6th vacation week for insiders - loyalty pays off

Mentoring program and permanent employment contracts

New employees have an easy start thanks to extensive introductory and further training programs and a mentoring program.

If you have any questions about the job posting, the application process, or about EVG in general, our HR team is happy to help. Don’t hesitate to contact us directly. We look forward to hearing from you!

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