MECCA Aesthetica - Clinic Coordinator

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MECCA Aesthetica - Clinic Coordinator

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MECCA Brands . Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same : to help our community look, feel, and be their best. At our new Bourke St Flagship, the largest of our 100+ stores, we are creating a landmark destination for the city, with a total beauty wonderland for all who visit. The flagship stores brand showcases over 200 brands, 80 new experiences and beauty services, and various unique product curations. We are looking for a

Clinic Coordinator

who is passionate about creating unforgettable experiences. In this role, you’ll be the heartbeat of MECCA Aesthetica, inspiring confidence, connection, and care in every interaction, guiding our customers through a seamless and elevated journey and helping to build a vibrant, loyal community grounded in beauty and wellbeing.

Day-to-day responsibilities

Manage complex customer needs from appointment coordination to issue resolution, ensuring every interaction is seamless, solution-focused, and tailored.

Play a key role in enhancing the Aesthetica customer journey across key touchpoints within the Flagship store, always acting with a customer-first mindset to build loyalty and lasting relationships.

Collaborate with the wider Flagship and Aesthetica teams to bring the clinic’s vision to life and ensure a seamless, connected customer experience.

Drive customer-centric experiences that align with business KPIs, impacting repeat bookings and customer engagement.

Support the day-to-day operations of the Aesthetica clinic, ensuring all spaces are clean, safe, and aligned with MECCA’s standards for hygiene, presentation, and customer experience.

What you’ll bring to this role

Experience operating in a fast-paced clinic or retail environment.

Concierge or reception experience.

A true passion for exceptional customer service, going above and beyond for our customers to create MECCA-magic moments.

Strong relationship building skills.

Life as a Clinic Coordinator at MECCA

World-class education opportunities, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders, and once-in-a-lifetime events.

Opportunities to earn more with our monthly performance bonus program.

Generous discount to spoil yourselves and your immediate family, and a generous product allowance subject to company policy.

More than skin deep

At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.

We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well‑being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women’s voices in politics and public life.

Seniority level

Entry level

Employment type

Part-time

Job function

Health Care Provider

Industries

Retail

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