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Guest Experience Executive

Guest Experience Executive

HiltonRiyadh Region, Saudi Arabia
5 منذ أيام
الوصف الوظيفي

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Responsibilities

  • Oversee daily CRM report to identify the VIP guests and prepare for their arrival and welcoming.
  • Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements.
  • Perform check-in and check-out for VIP guests.
  • Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution.
  • Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained.
  • Meet, greet and direct Guests who enter the lobby area.
  • Oversee each aspect of the Guest Experience journey, and create personalized experiences for the hotels top guests.
  • Welcome guests in a friendly manner and demonstrate amazing customer service.
  • You’ll work 5 days per week, sometimes including weekends and holidays.
  • Ensure that a detailed handover is carried out between shifts including the volume of business, special guests, tasks to be clarified / completed and any guests’ special events that are taking place.
  • Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel.
  • Have detailed knowledge of the fire, safety and evacuation procedures of the hotel.
  • Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.

What are we looking for?

  • Leadership abilities, with experience in a leadership role.
  • Always looking to make the guests stay special.
  • Interested in Front Office operations.
  • Passion for hospitality.
  • Willingness to learn.
  • Working with a team.
  • Interested in luxury service.
  • Ability to effectively deal with internal and external customers.
  • Ability to listen effectively and comprehend the English language to understand and obtain instructions and information.
  • Comply with hotel security, fire regulations and all health and safety legislation.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  • Assist with other departments, as necessary.

    • Work locations

    Hilton Riyadh Hotel and Residence

    Schedule

    Full-time

    Brand

    Hilton Hotels & Resorts

    Job

    Guest Services, Operations, and Front Office

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Business Development and Sales

    • Industries

  • Hospitality

    • #J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

    Executive • Riyadh Region, Saudi Arabia