IT Support

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IT Support

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NICE ONE | نايس ون Are you excited about providing outstanding IT support and eager to help teams stay productive and connected? Join us as an IT Support team member and play a key role in ensuring smooth technical operations at our company. We’re looking for candidates from all backgrounds who bring a proactive attitude and a passion for technology to deliver exceptional service in a collaborative environment. Responsibilities

Deliver responsive first- and second-line technical support to onsite and remote users, resolving hardware, software, and network issues efficiently. Monitor IT support requests through the helpdesk system, ensuring timely follow-up, resolution, and accurate documentation of incidents. Install, configure, and maintain desktops, laptops, printers, conferencing equipment, mobile devices, and approved business applications. Guide team members through setup and usage of IT systems, security features, and self-service resources to promote digital best practices. Escalate complex issues to the appropriate teams and track progress to resolution while keeping stakeholders informed. Support regular hardware / software inventory management, license tracking, and system updates to maintain reliable operations. Assist with onboarding / offboarding of team members : account creation, access permissions, and deployment of devices / systems. Champion IT security by reporting threats, educating users on safe practices, and participating in technology improvement initiatives. Qualifications & Skills

Associate’s degree in Information Technology, Computer Science, or a related field – or equivalent hands-on experience in technical support roles. At least 1 year of relevant IT support experience in a professional environment. Working knowledge of Microsoft Windows, Office 365, Active Directory, and common messaging / collaboration tools. Familiarity with networking fundamentals, computer hardware components, and troubleshooting methodologies. Effective communication skills in English with a service-oriented mindset and the ability to explain technical concepts to all audiences. Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks and requests under pressure. Commitment to inclusivity, team collaboration, and continuous learning in a fast-paced environment. Industry certifications (such as CompTIA A+, Microsoft, or ITIL) are a plus but not required. Core Attributes

Proactive and resourceful in identifying and solving recurring technical challenges. Dependable, adaptable, and ready to respond calmly to urgent support needs. Values accountability and confidentiality in handling company and employee information. Collaborates effectively with all teams, sharing knowledge and driving improvements in IT support processes. Keen to expand expertise in new technologies, emerging support tools, and security best practices. Career Development

Access to ongoing technical training and opportunities for certification to support your professional development. Exposure to diverse IT projects and the chance to work with the latest technologies and business applications. Clear growth paths into specialized roles in IT infrastructure, cybersecurity, systems administration, or technical leadership. Engaging, supportive environment with recognition for initiative, knowledge sharing, and outstanding customer service. How to Apply

Ready to make an impact by helping others leverage technology for success? Submit your resume and a brief note about your experience solving technical problems via our online careers portal. Tell us why you’re passionate about IT support and how you can contribute to our team’s mission. We’re excited to learn how your skills and commitment can support our company’s technology goals! Seniority level

Entry level Employment type

Full-time Job function

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