M365 Cloud Solution Architect

Join to apply for the M365 Cloud Solution Architect role at Microsoft in Casablanca, Morocco .

At SME&C, we are leading a high-growth AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we unlock the largest customer opportunity backed by industry’s most significant investments. Leveraging AI and our extensive partner ecosystem, we redefine how businesses of all sizes adopt technology to drive growth and innovation.

Responsibilities

• Be a trusted advisor driving adoption change management and business value through AI transformation. Deliver strong adoption and change management as a key pillar to support customers in realizing value and navigating their AI transformation journey. Translate customer challenges into actionable solutions aligned to high ROI outcomes and ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
• Drive Customer Success : Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
• Leverage Agentic AI : Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
• Explore growth opportunities : Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
• Customer Centricity & Satisfaction : Drive positive Customer Satisfaction by leveraging AI fundamentals and M365 Copilot expertise to enable defined Customer Success Plan outcomes. Actively listen, respectfully challenge, and drive the best outcomes.
• Accelerate Customer AI Transformation Journey : Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to accelerate your customer’s AI transformation journey.
• Embrace a growth mindset : Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
• Learn-it-all : Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.

Additional Responsibilities (CSA Copilot)

Qualifications

Required Technical Skills

Preferred Qualifications

Equal Opportunity

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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