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Head of Retail Operations

Head of Retail Operations

Genius HRTech LimitedRiyadh, Riyadh Region, Saudi Arabia
منذ أكثر من 30 يومًا
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Direct message the job poster from Genius HRTech Limited

Global executive talent search consultant for GCC and Middle East region

Job Responsibilities : Head of Retail Operations

Location : Riyadh, Saudi Arabia (with regular travel across the Kingdom)

Operational Leadership

  • Lead and oversee the day-to-day retail operations across all stores within the Kingdom, ensuring consistent execution of brand and service standards.
  • Monitor and drive store performance metrics including sales, footfall, conversion, ATV, UPT, and shrinkage.
  • Develop and implement SOPs to streamline and standardize operational practices across the network.
  • Maintain store compliance with company policies, visual merchandising standards, and hygiene / housekeeping norms.

Team Management & Development

  • Build and manage a strong retail team, fostering a culture of discipline, punctuality, and performance.
  • Lead recruitment, training, and onboarding of retail staff across all levels.
  • Implement motivation, rewards, recognition, and incentive programs to boost team engagement and productivity.
  • Evaluate team performance and provide regular coaching, feedback, and development plans.

    • Strategic Alignment & Collaboration

  • Work closely with Category, Supply Chain, and Marketing teams to ensure unified execution of commercial and promotional strategies.
  • Align weekly goals and priorities across functions to maximize impact and agility on the shop floor.
  • Drive alignment between demand planning, stock availability, and in-store execution.

    • Business & Financial Acumen

  • Analyze store-level performance data and drive actionable insights to improve profitability and productivity.
  • Set and manage store budgets, P&L targets, and cost optimization plans.
  • Use KPIs and dashboards to track progress against business goals and identify improvement areas.

    • Customer Experience & Brand Standards

  • Ensure exceptional customer service standards are consistently delivered across all stores.
  • Monitor customer feedback and take corrective actions to enhance satisfaction and loyalty.
  • Lead store audits and mystery shopping programs to maintain high operational standards.

    • Expansion & Growth

  • Support new store openings, relocations, and renovations in line with business strategy and timelines.
  • Contribute to retail network planning by evaluating performance of existing stores and identifying new opportunities.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Industries

  • Retail, Retail Apparel and Fashion, and Retail Luxury Goods and Jewelry

    • #J-18808-Ljbffr

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