Technical Product Support Specialist

Human Resources Specialist at T2 - Business Research & Development About the Role We’re looking for a driven and customer-focused Technical Customer Support Specialist to join our growing team. You’ll be the first point of contact for our customers, helping them resolve issues and ensuring a smooth and positive experience with our product.

What You'll Do

Assist customers via email, phone, and support tickets

Troubleshoot product-related issues, both technical and operational

Escalate complex problems to the technical team when needed

Ensure timely and thorough follow-up until each issue is resolved

Document common issues and solutions to improve efficiency

Share insights and suggestions to enhance the support experience

Generate basic reports on support tickets and customer trends

What We’re Looking For

Bachelor’s degree in IT or a related field

Minimum 1 year of experience in product or technical support

Strong communication skills in both English and Arabic

Ability to work well under pressure and collaborate in a team setting

Experience in tech or SaaS environments is a strong plus

Why Join Us You’ll be part of a collaborative, mission-driven team that values innovation, customer satisfaction, and continuous improvement. We’re growing fast, and you’ll grow with us.

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