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Strategic Account Manager - KSA

Strategic Account Manager - KSA

WebEngageRiyadh, Riyadh Region, Saudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

About Us

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last. Learn more about us at

Responsibilities

  • Manage top enterprise accounts and drive revenue
  • Responsible for managing existing business and cross / up-sell in same account as well as group accounts (large enterprise clients / prospects) (Automation, Consumables, Custom Analytics, etc)
  • Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs
  • Participate in and conduct Executive Business Reviews (EBRs)
  • Analyse business potential, conceptualize and execute strategies to drive sales and achieve desired targets Implement processes to improve on the quality of deliverables and reduce turnaround time
  • Responsible for conflict resolution and compliance on client deliverables and revenue
  • Identification of client goals and representing their interest to internal teams
  • Work closely with the project and CSM team in order to maintain a continuous knowledge of project / account status so as to identify potential issues and / or opportunities related to the project / account
  • Proactively identify any risk in Enterprise accounts
  • Help drive customer references and case studies, and increase speaker participation, etc.
  • Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business

Requirements

  • 4+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup
  • Must Have - The candidate should be proficient in reading, writing and speaking Arabic
  • Preferably a Masters degree in Business Administration
  • Domain - Experience with analytics, data, databases or business intelligence preferred
  • Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
  • Excellent Communication - You know what to say and more importantly, how to say it
  • Experience in Digital Marketing products will be an added advantage

    • Life At WebEngage

  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative and productive environment.
  • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance

    • Perks & Benefits

  • Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship
  • Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

    • Explore More Here

    Job Details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Sales and Business Development
  • Industries : Technology, Information and Internet

    • Riyadh, Riyadh, Saudi Arabia SAR22,000 - SAR25,000

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    إنشاء تنبيه وظيفي لهذا البحث

    Account Manager Ksa • Riyadh, Riyadh Region, Saudi Arabia