Last Mile Support Officer

Responsibilities

• Manage the end-to-end onboarding and offboarding process for riders.
• Collect, verify, and upload necessary documents (IDs, contracts, license copies, etc.).
• Coordinate with vendors and internal teams for rider replacements or updates.
• Issue, track, and recover rider assets such as delivery devices, uniforms, fuel cards, and car keys.
• Update asset records and report discrepancies to the Asset Control Associate and Regional Supervisor.
• Handle and record petty cash usage for site-level rider needs (fuel, repairs, emergencies).
• Submit expense reports with supporting documents and ensure compliance with cash handling policies.
• Support onboarding of leased vehicles, coordinate with drivers, and report vehicle-related issues.
• Log vehicle usage, accident reports, and transfer activities in alignment with SOPs.
• Ensure riders are briefed on policy updates and compliance requirements.
• Prepare and submit daily reports on onboarding status, asset movements, petty cash usage, and incidents.
• Act as the point of contact for rider admin support during assigned shifts.
• Coordinate with Safety, Facility, and P&L teams for escalated issues or cross-functional needs.

Qualifications & Experience :

Seniority level

Employment type

Job function

Industries

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