Spa Receptionist

Overview

The Spa Receptionist at Life in Balance Spa, Miraval The Red Sea, is the first point of contact for guests seeking a transformative wellness experience. This role ensures smooth and efficient spa operations by providing exceptional customer service and maintaining a welcoming, calming environment. The Spa Receptionist will be knowledgeable about all spa treatments, retail products, and services offered throughout the resort, and will contribute to the guest experience through mindful upselling and cross-selling aligned with guest needs. Key Responsibilities

Guest Reception & Support :

Greet and welcome guests with warmth and professionalism, offering information about available spa treatments, wellness programs, and fitness services at Miraval The Red Sea. Manage guest bookings and scheduling, ensuring appointments are accurately coordinated for spa treatments, fitness programs, and wellness services. Provide guests with detailed information about retail products used in treatments and offer recommendations based on personal preferences. Ensure a seamless check-in and check-out process, manage payments, and assist with guest inquiries. Foster a calm and welcoming atmosphere, ensuring guests feel relaxed and supported from arrival. Assist in tracking guest preferences to ensure their needs and experiences are consistently met.

Operational Support & Flexibility :

Support daily operations of Life in Balance Spa, ensuring the reception area is well-organized and efficient. Provide operational support in the Body Mindfulness Center, Aquatic Center, or Serenity Center as needed, aligning with Miraval’s mindful living and holistic wellness commitment. Assist in maintaining inventory of retail products and spa supplies, ensuring product availability and cleanliness of spa and wellness areas. Be flexible and adapt to guest flow and operational needs across all resort areas to support a seamless guest experience.

Cashiering, Reporting & Inventory :

Handle guest transactions (cash, card, POS) with accuracy and professionalism. Complete end-of-day reports, handovers, and daily financial summaries per resort procedures. Assist with inventory checks and stock management of wellness and retail items at the reception area. Monitor and record retail sales, updating systems and communicating stock needs as required.

Revenue Generation & Upselling :

Maximize revenue by mindfully upselling and cross-selling retail products, spa services, fitness programs, and wellness offerings. Inform guests about additional services such as personal training, fitness classes, spa upgrades, and present them as part of a holistic wellness experience. Promote retail products used in treatments and recommend products based on guest preferences, needs, and wellness goals. Ensure upselling and cross-selling are done in a thoughtful, guest-focused manner aligned with guests’ wellness objectives.

Guest Engagement & Emotional Connection :

Build positive relationships with guests, ensuring interactions are attentive, welcoming, and personalized to their wellness journey. Provide emotional support with mindful, calming interactions, creating a sense of peace for guests before and after spa experiences. Inform guests of all wellness programs, including fitness classes, spa treatments, and additional Miraval offerings. Help guests feel comfortable and empowered, supporting their wellness goals at Miraval The Red Sea. Collaborate with spa therapists, fitness instructors, and wellness professionals to ensure a seamless, integrated guest experience across the resort. Communicate with the Head of Scheduling and spa team regarding guest feedback, bookings, and operational needs to improve service delivery. Contribute to a supportive team environment where all members feel empowered to contribute to the guest experience.

Administrative & Operational Excellence :

Manage guest appointments with accurate scheduling to reduce errors. Assist with administrative duties such as guest record management, inventory tracking, and reporting related to bookings and sales. Maintain an organized and efficient reception area; keep the space clean and welcoming for guests. Ensure all spa treatments, wellness services, and retail products are accurately recorded in the system for smooth operations.

Qualifications

Minimum 1 year of experience in a spa receptionist or guest services role within a luxury wellness resort or hospitality setting. Knowledge of retail products, including skincare and wellness items, with the ability to explain their benefits and incorporate them into spa treatments and guest recommendations. Experience in booking systems and managing appointments efficiently. Proficiency in English (Arabic a plus). Strong customer service and communication skills, with a passion for wellness and mindfulness. Experience with upselling and cross-selling services and retail products in a luxury setting. Skills & Abilities

Exceptional communication skills to engage with guests and provide clear recommendations for treatments and retail products. Strong organizational skills to manage multiple tasks and guest needs efficiently. Ability to adapt to operational needs and support in different wellness centers as required. Empathetic and responsive to guest needs, offering a mindful and supportive environment. Ability to work collaboratively with the spa team, fitness instructors, and wellness professionals. Proficiency with digital tools for scheduling, guest management, and communication. Ability to model mindfulness and integrate it into daily interactions with guests and staff. Miraval Arizona Resort and Spa | Tucson, AZ, US Miraval Austin Resort and Spa | Austin, TX, US Our family is always growing. Want to be in the know?

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