Apple Hardware Technician

The Mobile Hardware Technician (Apple / Samsung service Technician) will be the primary point of assistance for technical troubles, using the Senior Technical engineer as resources for particularly difficult problems. ( only Saudis - Start immediately)

Key Responsibilities

1-Continuously tracks the Smart products services KPI’s and do needful to perform within agreed targets.

2-Attend to customer technical enquiries regarding technical repair or fixing

3-Provide software and hardware technical repairs.

4-Assembles, Installs, configures, upgrades and troubleshoots operating systems, software, hardware, Mobile .

5-Follow up customer technical repair status and ensure that the customer is advised with progress 6-Attend to customer technical complaints and try to resolve them

7-Assist in devising and implementing systems to improve quality of service

8-Continuously update skills to be able to provide high level of service to maintain customer satisfaction and loyalty

9 Follow-up pending cases and other repair and to be sure that the repaired items are available in repair area and ready to be delivered before customer’s committed date.

10-Ensure that the customers leave eXtra with clear understanding regarding their technical problem, necessary repairs, estimated cost and time to collect their machine .

11-Work closely with reception team to provide the technical knowledge needed for them.

Qualifications & Skills

• Bachelor's / Diploma degree in Computer Science / Support Technical services / information technology
• Minimum of 2 years experience in PC / Mobile technical support and trouble shooting
• Excellent communications skills in English and Arabic is a must
• Intermediate level skills in MS Office
• Self motivation
• Organizing
• Ability to communicate at all levels of customer
• Excellent English language and Arabic will be highly preferred.
• Interest in and aptitude for Windows based operating systems, configuration and troubleshooting
• Troubleshoot - OS, hardware, and software
• Experience in Apple or Samsung hardware
• only Saudis - Start immediately

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