Concierge Agent - Four Seasons Resort and Residences AMAALA at Triple Bay

Overview

Concierge Agent - Four Seasons Resort and Residences AMAALA at Triple Bay. Join to apply for the Concierge Agent role at Four Seasons Hotels & Resorts, Saudi Arabia.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the Location

AMAALA is situated along Saudi Arabia’s northwest coast and is home to diverse natural environments. The resort will feature 220 keys (rooms and suites), villas with private pools, and 26 branded residential villas, with Bay and sea views. It will include a luxury spa, Organic Spa Garden, and extensive wellness and fitness offerings, including a collaboration with fitness trainer Harley Pasternak. The area offers trails, canyoning, mountain biking, equestrian bridle trails, and a 27-hole oceanfront golf course.

About the Role

Join our pre-opening Front Office team as Concierge Agent. Reporting to the Concierge Supervisor, you will assist in setting up concierge services and provide personalized guest experiences, supporting both the pre-opening phase and daily operations.

What You Will Do

• Assist with pre-opening tasks including establishing guest service standards, local vendor partnerships, and concierge systems setup.
• Provide personalized recommendations and assist guests with reservations, transportation, tours, activities, and special requests.
• Coordinate with departments and external partners to fulfill guest needs efficiently.
• Maintain accurate guest profiles and preferences to support personalized experiences.
• Handle VIP requests and ensure all guests receive attentive, thoughtful service throughout their stay.
• Manage guest feedback and respond professionally to any service concerns.
• Maintain up-to-date knowledge of local attractions, dining options, and unique experiences.
• Support in the creation and refinement of concierge procedures and guest service standards.

What You Bring

What We Offer

Schedule & Hours

Full-time role.

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