Account Manager - HR,PRO,GRO

Who We Are AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance, and ongoing operational support to enable seamless market entry and foster sustainable business growth. As we continue to scale, we need a proactive, experienced team lead to drive excellence across our post-company setup operations, ensuring we deliver a world-class experience for every HR, PRO & GRO client. Why We’re Hiring With over 1,700 companies established, 200+ active companies in our coworking spaces and private offices in Riyadh, and 200+ clients supported on an ongoing basis with our HR, PRO & GRO services in Saudi Arabia, our post-setup operations are critical to delivering an exceptional customer experience and continued growth of our client portfolio. We’re looking for an Account Manager, HR, GRO, PRO for the rapidly scaling Post Setup business line within AstroLabs Business Growth Solutions, based out of our coworking space in Riyadh—a thriving business hub with 200+ companies. Our specialized team has streamlined regulatory compliance, from renewals of company licenses and documentation to Saudization and governmental portal management. We also offer HR and PRO services to support our clients’ administrative needs as they scale in the Kingdom. The delivery of such client services is vital to their business journey and directly impacts their operations and growth in KSA. Who You Are Our Account Manager, HR, GRO, PRO should be an experienced operations and customer excellence professional with a successful track record managing a diverse client portfolio. The role involves ensuring smooth regulatory compliance, supporting business growth through HR, PRO, and GRO services, and managing license renewals, Saudization, and government portal management. You will play a crucial role in client success, impacting their operations and growth in KSA. We need an independent, detail-oriented, process-driven professional with excellent customer service skills. Strong client relationship management, retention, and renewal skills are essential. We are ambitious, take ownership, and are committed to excellence. If you are a high-performing, driven individual, we would love for you to join our dynamic team. Grow Into a Leader, Shape the Future At AstroLabs, we believe in developing future leaders. This role offers structured mentorship, hands-on experience, and a culture focused on development. It’s designed for ambitious professionals eager to take ownership, build expertise, and step into leadership roles, supporting Saudi Vision 2030. As an Account Manager, you’ll enable businesses to thrive in Saudi Arabia, ensuring they navigate regulatory landscapes seamlessly while refining your leadership and management skills. This isn’t just an operations role—it's your opportunity to grow into a leader through mentorship, experience, and a culture of continuous improvement. If you’re driven to excel, passionate about guiding others, and ready to make an impact, read on. What You’ll Do Operations & Compliance Oversee and execute HR, GRO, and PRO services, including license renewals, work permits, Saudization, payroll, and compliance with governmental regulations. Master and regularly use governmental portals (QIWA, GOSI, Mudad, MISA, MC, etc.) to ensure regulatory compliance and efficiency. Build and maintain strong relationships with government entities and external partners to facilitate smooth service delivery. Ensure all client data and documentation are accurately captured and maintained in internal systems. Continuously refine processes to enhance efficiency and service quality, proactively implementing new service offerings. Client & Relationship Management Take full ownership of a diverse portfolio of clients, ensuring their HR, GRO, and PRO needs are met with excellence. Provide proactive advisory support, helping clients navigate regulatory requirements and optimize their operations in Saudi Arabia. Manage end-to-end client engagement, from onboarding to offboarding, ensuring satisfaction and collecting testimonials and referrals. Handle escalations from junior team members, offering guidance and coaching to resolve complex issues efficiently. Drive client retention and renewals, ensuring high customer satisfaction and continued business growth. Leadership & Development Mentor and coach junior team members, supporting their development. Lead by example, demonstrating operational excellence, problem-solving, and customer service skills. Participate in leadership development initiatives, preparing for future management roles. Contribute to a collaborative team environment, fostering a culture of learning and continuous improvement. Product & Business Growth Identify and implement new services and process improvements to enhance client value. Stay updated on industry trends and regulatory changes, ensuring AstroLabs remains at the forefront of HR, GRO, and PRO services. Represent AstroLabs at industry events, workshops, and networking sessions to build relationships and drive business growth. Why Join AstroLabs? We offer more than just a job—we offer a career path. We invest in our team’s growth through mentorship, training, and leadership opportunities. If you’re eager to refine your leadership skills, take on more responsibility, and become a future leader in corporate services, this is the role for you. Join us and be part of a high-performance team shaping the future of business expansion in the Gulf. Apply now! Job Requirements An ambitious professional seeking to grow into a management role. 2+ years of experience in Account Management, Operations, or Customer Success in a KPI-driven environment in Saudi Arabia. Background in HR, GRO, PRO, Company Setup, or Corporate Service is highly desirable. Fully fluent in Arabic and English with excellent communication skills. Strong ability to manage client accounts independently with solutions-driven mindset. Detail-oriented, process-driven, with exceptional organizational and task management skills. Skilled in data analysis and reporting to drive improvements. A natural people person passionate about mentoring, coaching, and supporting team development. Proficiency in Microsoft Office, Excel, and CRM tools. Committed to professional growth, engaging regularly in training and development. Represent AstroLabs’ values of Ownership, Ambition, and Excellence as a true brand ambassador.

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