Solution Sales Senior Specialist - Business Application

Job Description

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.

Job Summary/Objective

The Solution Sales Senior Specialist is responsible for driving revenue growth by identifying, engaging, and converting prospective clients while maintaining and expanding relationships with existing customers. The role involves conducting in-depth needs assessments, translating client requirements into tailored solution proposals, and ensuring alignment between business goals and technology offerings. It requires strong collaboration with presales, technical, and product teams to design scalable, sustainable, and value-driven solutions.

By combining selling knowledge with the understanding of Alnafitha’s product portfolio and market trends, the role ensures customer satisfaction, long-term partnerships, and achievement of sales targets

Key Responsibilities

• Products Sell & Consultation

• Engage new customers and markets through targeted outreach, ensuring expansion of the customer base and brand visibility.
  
• Consult with existing customers to strengthen relationships, ensure in-depth product knowledge, and maximize utilization.
  
• Interpret client business processes and recommend tailored application solutions that deliver measurable ROI.
  
• Represent the company as a trusted advisor, ensuring technology investments translate into business value.
  
• Maintain awareness of product developments and market trends, ensuring clients receive timely, relevant insights.
  

• Sales Targets Achievement

• Achieve and exceed defined sales and profitability targets, ensuring growth across key product lines.
  
• Validate sales strategies against market opportunities, ensuring competitive positioning and sustainable revenue streams.
  

• Client Requirements Analysis

• Engage with clients to interpret business needs, ensuring solutions are tailored to unique contexts.
  
• Conduct structured needs assessments to capture technical and functional requirements accurately.
  
• Adapt product offerings to diverse operational environments, ensuring seamless integration.
  
• Document and translate client requirements into solution specifications, ensuring clarity and reducing risk.
  
• Ensure scalability and maintainability of solutions, safeguarding long-term client value.
  

• Customer Relationship Management

• Provide comprehensive support across customer engagements, ensuring seamless experiences and satisfaction.
  
• Ensure customized solutions meet specifications, delivering innovative and effective outcomes.
  
• Collaborate with technical and product teams to enhance customer satisfaction and drive sales.
  
• Integrate customer and stakeholder feedback into solution development, ensuring continuous improvement.
  

• Cross-functional Collaboration

• Work closely with technical, presales, and product teams to develop viable solutions
  
• Facilitate internal discussions to troubleshoot, optimize, and validate solution approaches to identify and resolve potential challenges early, improving efficiency and reducing risk of delays or rework
  

• Internal Tools and Systems

• Use internal tools to create, manage, and track proposals and solutions to ensure efficient proposal development, solution tracking, and timely follow-up, improving delivery accuracy
  
• Maintain accurate records of client engagements and project milestones to enable seamless project tracking, enhance transparency, and support informed decision-making
  
• Leverage CRM and sales platforms to enhance productivity and workflow to streamline sales processes, reduce manual effort, and ensure consistent customer engagement management.
  
• Apply analytics and reporting tools to evaluate performance, ensuring strategies are refined for optimal outcomes.
  
  

Requirements

Qualifications

• Education: Bachelor's degree in business administration, Information Systems, or related field.
  
• ITIL Foundation (preferred), Inbound Sales (must), and Sales Enablement (must).
  
• Professional certifications in ERP/CRM platforms
  
• Experience: 4-6 years of experience in sales or a related position.
  
• Sales experience in IT Service Management, Cloud and Infrastructure, Unified Communications, Cyber Security, or Business Applications.
  
• Hands-on experience with CRM software and account management systems
  
• -Skilled in leading conversations with high-potential customers
  
• Excellent communication & presentation skills
  
• Proficiency in developing and presenting solutions that meet customer requirements & strategy, and leading deal execution through closure