Job Title : Cards Operations Specialist
Term : 12 months
Location : Riyadh, KSA
Division : Banking & Technology
Relevant experience : 10+ years experience
Mandatory requirements : Senior Cards operations expert with knowledge of both financial and non-financial card operations
Purpose of Job
The Cards Operations Specialist will play a critical role in supporting the client’s card business by managing operational processes for credit, debit, and prepaid products. This role involves developing new card products, ensuring smooth migration of existing customers to new products, and maintaining operational excellence across the card lifecycle.
Financial Card Operations
- Settlement
- Reconciliation
- GL Structure
- Nostro Management
- Dispute and Chargeback
- Scheme Invoice Management
- Scheme reporting / QMR
Non-Financial Operations
Card Plastic and CertificationCard Inventory ManagementCard Delivery and Return HandlingComplaint ManagementRunning manual batch files for data / fee correctionPayments to vendors and partnersCore Responsibilities And Accountabilities
Product Development Support
Collaborate with product teams to operationalize new credit, debit, and prepaid card offerings.Create new product codes and GL structure.Handle migration of old customers from one product to another.Ensure compliance with regulatory and network requirements.Customer Migration
Plan and execute migration strategies for existing customers to new card products.Monitor migration progress and resolve operational issues promptly.Manage card delivery and return process for the migration.Operational Management
Oversee card issuance, personalization, and delivery processes.Manage settlement, reconciliation, and chargeback handling for all card types.Stakeholder Coordination
Work closely with internal teams (Risk, IT, Customer Service) and external partners (processors, vendors).Provide MIS reporting on key operational metrics (issuance, fraud trends, migration status).Knowledge And Experience
Bachelor’s degree in computer science, Information Systems, or a related field.10+ years of experience in business analysis within the banking or fintech industry, focusing on card management systems and payment infrastructure.Strong understanding of card lifecycle processes, fraud management, card operations, and regulatory compliance.Familiarity with card management systems and payment network rules.Excellent analytical and problem‑solving skills.Seniority level
Not ApplicableEmployment type
Full‑timeJob function
Management and ManufacturingIndustries : Business Consulting and Services#J-18808-Ljbffr
