Assistant Manager - Guest Services & Entry Operations

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

Requirements

High school diploma or equivalent required.

Additional certification or training in hospitality, operations, or customer service is preferred.

3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.