Receptionist

Overview

The role involves responding to guest requests with accuracy, providing personalized recommendations, and requires proficiency in English and Arabic. Hotel experience and Opera PMS knowledge are beneficial to exceed guest expectations at the front desk. Join as a Receptionist to manage front desk operations, assist with administrative tasks, and support office operations with strong communication and organizational skills in a dynamic environment. Responsibilities

Assist guests with bookings, provide excellent customer service, and maintain profiles while communicating in English and Arabic. Assist with guest check-in / check-out, manage inquiries, and collaborate with departments to embody service excellence in hospitality. Serve as the first point of contact, manage phone systems, schedule appointments, and prepare correspondence with strong customer service and administrative skills. Responsible for guest check-in, billing, and satisfaction while maintaining operational reports and adhering to service standards in a luxury hotel. Manage site documentation and correspondence, maintain inventory, and apply strong organizational skills in administrative roles. Ensure exceptional guest experiences through proactive service, attention to detail, and teamwork in a hospitality setting. Manage night reception activities, coordinate billing, and maintain operational standards with required hospitality qualifications and technical skills. Handle reservations, ensure professional appearance, and maintain quality standards in a safe workplace. Greet visitors, manage conversations and inquiries, and support administrative tasks with excellent communication skills. Provide spa orientation and manage spa-related bookings and inquiries where applicable; promote services while ensuring guest satisfaction. Maintain knowledge of departmental policies and standards, anticipate guest needs, and uphold positive guest relations. Experience in property management or facilities operations and client relations with a proactive, professional attitude. Location Riyadh, Dammam / Khobar / Eastern Province - Saudi Arabia Note

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