IT Field Service Technician

We are specializes in offering comprehensive IT support services, from Level 1 to Level 3, through a team of expert engineers available 24 / 7. We are dedicated to providing top-notch IT support to our clients, and we have a global presence in regions such as APAC, EMEA, and LATAM. Our localized support model ensures that we deliver tailored solutions to meet the unique needs of our clients in different regions, and we are committed to sustaining world-class IT support to help businesses thrive.

Overview

Role summary and context for the IT support position.

Responsibilities

• Advanced knowledge of MS Excel for tracking and reporting on service performance and incident trends.
• Strong troubleshooting skills in hardware and software for both Windows and macOS, including installation, configuration, and performance optimization.
• Excellent communication and interpersonal skills to explain technical concepts to non-technical users.
• Ability to manage multiple tasks efficiently while maintaining high levels of accuracy and attention to detail.
• Strong team collaboration skills, with the ability to work independently when needed.
• Basic knowledge of ticketing systems (e.g., ServiceNow) and IT service management (ITSM) principles.

Qualifications

What’s on Offer?

#J-18808-Ljbffr