Customer Experience Insights Professional

Ready to learn more about us? We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning! Tech at the root We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries. Growth is in our DNA As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform. Focused on positive impact Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future. ABOUT THE TEAM Trendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success. We are seeking a curious and driven Customer Experience Insights Professional to join our international growth journey, focusing on uncovering local consumer insights in Gulf. You will leverage your local knowledge and expertise to help shape strategies, improve customer experience, and drive business growth. You’ll join a small, agile team responsible for all international consumer insight and research initiatives. Responsibilities Discover key consumer insights that inform growth strategies and enhance customer experience. Collaborate closely with internal stakeholders to address insight-related requests and support decision-making. Manage end-to-end research processes for quantitative (questionnaire preparation, data analysis) and qualitative studies (interview guides, focus group / moderation, insight generation). Translate research findings into actionable insights and recommendations for cross-functional teams. Analyze customer feedback from surveys, operational data, contact centers, social media, and research studies to identify pain points and opportunities. Benchmark competitors and perform test orders to evaluate first-hand customer experiences. Propose new research projects, methodologies, and initiatives to enhance consumer centricity. Expected Qualifications Bachelor’s degree in Statistics, Business Administration, Economics, or related fields; Master’s is a plus. Extensive experience in service sectors (FMCG, finance, telecom) or market research agencies; e-commerce experience is a plus. Strong knowledge of market research methodologies; experience in both qualitative and quantitative research is highly valued. Customer-centric and analytical mindset with the ability to turn data into actionable insights. Excellent communication, persuasion, and teamwork skills; able to thrive in a fast-paced, dynamic environment. Native in Arabic with excellent verbal, written, and presentation skills in English. JOIN US AND

• Take responsibility from day one and develop your skills with a talented and diverse international team.
• Experience open communication, flexibility, and a start-up spirit in our unique culture.
• Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.
• Join creative and focused teams that prioritize collaboration and problem-solving.
• Access our extensive training platform for continuous learning and personal growth.
• Benefit from the support of a global team of experts with mentoring and professional development opportunities.
• Focus on talent and potential, not just job titles.
• Connect with teammates regardless of physical distance through events, meetings, and social activities.
• Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment. We're looking forward to receiving your application! We offer a hybrid model that combines the productivity of remote work with the bonding and collaboration of in-office work. Teams are expected to work from our offices on designated days each week, fostering team spirit, creativity and cross team collaboration as part of our culture. We also provide a summer working model, with a two-month fully remote work opportunity during July and August. The hybrid working model only applies to hybrid roles; on-site roles require regular office presence. Discover more about our #LifeatTrendyol and our culture on our Website, LinkedIn and YouTube channels. At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.

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