IT Quality Control Director

Responsibilities

• Define and lead the enterprise-wide Quality Control strategy, integrating testing with SDLC, DevOps, ITQMS, and risk management practices.
• Oversee the governance of functional, non-functional, regression, UAT, performance, and security testing.
• Establish and enforce enterprise quality gates and test maturity benchmarks (e.g., TMMi Level 3+).
• Drive the implementation of enterprise test automation platforms, ensuring CI / CD pipeline alignment.
• Lead cross-functional quality reviews, RCA sessions, and non-conformity management.
• Define and monitor quality KPIs including defect leakage, test coverage, automation rate, test efficiency, and business impact.
• Ensure compliance with international standards such as TMMi, ISO 9001, ISO 25010, and relevant regulatory frameworks (e.g., NCA ECC).
• Oversee readiness and support for internal / external audits, security reviews, and go-live approvals.
• Guide the Test Center of Excellence (TCoE) and ensure consistent practices across all projects, vendors, and delivery teams.
• Present quality health, risks, and continuous improvement opportunities to the CIO, CTO, and executive board.
• Build and mentor a high-performing team of QC managers, automation engineers, and test leaders.

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