Technical Account Manager

Redington Middle East and Africa provides end-to-end supply chain solutions for all categories of Information Technology products (PCs, PC building blocks, networking, software and enterprise solution products) and Consumer and Lifestyle products (Telecom, Digital Lifestyle products, Entertainment products and Digital Printing Machines) to over 100 international brands and maintains relationships with major brands for years. Redington Gulf, a subsidiary of Redington India, is among the leading supply chain solution providers in the Middle East, Africa, Turkey (via Arena Bilgisayar) and CIS region for leading manufacturers of Information Technology, Telecom and Lifestyle products.

Devexperts is looking for a new addition to the

Account Management

unit who will contribute to the retention, development, and upsell of key accounts at the company.

The Account Manager's responsibility is to maintain great customer relations and strategically develop key accounts into larger revenue streams.

We Expect The Account Manager To

Onboard, maintain and develop key accounts

Establish and maintain healthy business relationships with the customer company and its key decision-makers

Work hand in hand with the Project Managers and teams to deliver projects timely and efficiently

Maintain and increase customer satisfaction

Act as a point of escalation for the customer

Generate new opportunities with existing customers, pitch and present Devexperts products, and conduct client demos

Negotiate pricing with clients and manage the up-sale process to contract completion

Travel to meet with clients globally and use their industry knowledge to help refine and enhance sales, product, and account management processes

Prepare, approve with top management and maintain account budgets

Report account performance and up-sale activities results

Must-have Skills

5+ years of experience in customer-facing positions in Software Development companies preferably in the Fintech area (e.g. Business Analyst, Project Manager, Product Owner, Development / QA / Technical Support Team Lead, Salesperson)

5+ years of experience in Software Vendor relationships or Software Development management positions in FX / Brokerage / Bank Trading companies (e.g. Product Owner, Project Manager, Vendor Manager, Head of Department)

Extensive knowledge of capital markets or online trading platforms business domain

Knowledge of industry software engineering practices and SDLC

A good network in the capital market industry will be nice to have but not a must

Excellent written and verbal communication skills, ability to convey technical concepts to both technical and non-technical audiences in English

Strong interpersonal skills : confident communications, active listening, objections prevention and handling, conflicts management and prevention, demo skills

Nice-to-have Skills

Experience with the legal process for software licensing and development contracts will be beneficial

Experience with the budgeting process and financial results reporting and tracking will be beneficial

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Sales and Business Development

Industries

Technology, Information and Internet

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