Level 2 Support Engineer – Custom Applications

Level 2 Support Engineer – Custom Applications DXC Technology is the world’s leading independent, end-to-end IT services company helping clients harness the power of innovation to thrive on change. The company serves nearly 6,000 private and public sector clients across 70 countries. For more information, visit are currently looking for a Level 2 Support Engineer – Custom Applications. Job location : onsite in Riyadh.

Overview The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.

Key Responsibilities

Issue Investigation & Resolution : Handle escalated tickets from Level 1 support involving functional or technical issues in web applications.

Reproduce issues in test / staging environments to identify bugs or misconfigurations.

Conduct detailed log analysis, SQL / database checks, and API validation.

Incident Management : Classify and prioritize incidents based on severity and business impact.

Escalation : Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.

Collaboration : Work with L1 and L3 teams during major incidents and post-incident reviews.

User Support & Communication : Communicate with business users or clients to gather additional information when needed; provide workarounds or solutions while permanent fixes are being developed; maintain knowledge base and support documentation.

Technical Tasks : Prepare scripts or SQL queries to validate data or resolve issues; perform basic configuration changes or updates in non-production environments; conduct release verification and smoke testing after deployments.

Continuous Improvement : Analyze recurring issues to suggest long-term fixes or enhancements; provide feedback to development / QA teams to improve application stability and usability.

Technical Skills

Strong understanding of technologies (Java, .NET, and Visual Basic).

Experience with web application architectures (e.g., client / server, REST APIs).

Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.

Exposure to version control (Git), CI / CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.

Soft Skills

Strong analytical and problem-solving skills.

Excellent communication and documentation abilities.

Ability to work independently and under pressure.

Communication : Slack, Microsoft Teams, Email

Code / CI : Git, Jenkins, GitHub Actions

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services. DXC does not make offers of employment via social media networks and never asks for money or payments from applicants. More information on employment scams is available here.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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