Quality Assurance Officer

We are currently looking for a Quality Assurance Officer based in Saudi Arabia to support our growing operations and franchise partners across the Kingdom and the GCC. This role plays a vital part in ensuring that suppliers , restaurant operations , and franchise outlets consistently meet our food safety, quality, and operational excellence standards.

Key Responsibilities :

Conduct routine and unannounced Quality Assurance Audits across stores and central kitchens in KSA and GCC.

Ensure compliance with local and international food safety regulations (e.g., SFDA, HACCP, ISO).

Deliver training sessions for operations and franchise partners on hygiene, food safety, and quality protocols.

Monitor and evaluate Quality Control procedures , ensuring alignment with company SOPs.

Liaise with suppliers to assess and enhance product quality and safety standards .

Address customer feedback trends , conduct root cause analysis, and support operations teams in implementing corrective actions.

Maintain detailed records and reports for all audits, corrective actions, and training sessions.

Support the franchise development team by evaluating potential partners from a compliance standpoint.

Requirements :

Minimum of 3 years’ experience in Quality Assurance, Compliance, or Food Safety within the F&B, Restaurant, or Food Production sector .

Experience conducting internal / external audits and working with regulatory bodies .

Knowledge of SFDA regulations , HACCP , ISO 22000 , and local food safety standards in KSA.

Strong communication and interpersonal skills to engage and train cross-functional teams.

Willingness to travel across regions to support operations and franchise outlets.

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