Regional Service Manager - Automotive After-sales

Stellar Hunters

is hiring a

Regional Service Manager

on behalf of a leading automotive group in

Dammam, KSA .

About the Company Our client is one of Saudi Arabia’s most reputable automotive groups, known for its operational excellence and commitment to providing high-quality after-sales and maintenance services. The company is driven by innovation, strong leadership, and customer-centric values across all service centers in the Kingdom.

About the Role The

Regional Service Manager

will oversee service operations across multiple centers within an assigned region. The role requires a hands‑on leader who can drive service performance, ensure customer satisfaction, and implement operational excellence strategies in line with company standards.

This position plays a critical role in supervising service teams, maintaining productivity and efficiency, and ensuring compliance with safety and quality standards.

Key Responsibilities

Lead and manage service operations across multiple branches to meet company targets and KPIs.

Develop and implement regional service plans and ensure alignment with company strategy.

Supervise service quality, efficiency, and customer satisfaction within assigned centers.

Monitor financial and operational performance and recommend improvements.

Coordinate with national and head office teams to maintain consistent standards.

Ensure compliance with safety, quality, and corporate guidelines.

Develop and mentor service managers and technicians across the region.

Oversee workforce planning, training, and development to enhance productivity.

Prepare regular performance and KPI reports for senior management.

Requirements

Bachelor’s degree in

Engineering

or

Business Administration .

Minimum

10 years of experience

in service management, with at least

3–5 years

in a regional or multi‑site leadership role.

Strong knowledge of

automotive service operations , maintenance standards, and customer service principles.

Proven leadership and team development skills.

Excellent analytical, communication, and problem‑solving abilities.

Proficiency in

CRM systems

and operational planning tools.

Benefits of Joining

Competitive salary and performance‑based bonuses.

Opportunity to manage regional operations for a top‑tier automotive group.

Structured career growth and leadership development programs.

Collaborative work culture focused on quality and customer satisfaction.

Exclusive professional opportunities through

Stellar Hunters’ network

across the GCC.

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