Senior Digital Technical support (Banking )

We are seeking amotivated and customer-oriented bilingual professional (Arabic & English) to join ourDigital Banking Support Team .

The ideal candidate will providefrontline support forretail and corporate clients , ensuring a smooth experience across alldigital banking channels — including internet banking, mobile banking, and corporate e-channels.

This role requires a combination ofbanking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.

Key Responsibilities

• Handle customer inquiries and support requests related todigital banking platforms (retail and corporate).
• Log, track, andfollow up on issues until resolution, ensuring timely updates to clients.
• Coordinate withIT and operations teams to resolve technical or functional issues.
• Support theonboarding and activation of corporate clients on digital banking channels.
• Provide clear and professional communication inArabic and English through phone, email, or ticketing tools.
• Preparedaily and weekly reports on customer cases, common issues, and resolutions.
• Contribute to improvingcustomer experience by identifying recurring problems or service gaps.

Qualifications & Skills

• Bachelor’s degree inBusiness Administration, Information Technology, or related field .
• 6–10 years of experience inbanking customer support ordigital channel operations .
• Understanding ofretail and corporate banking products and digital platforms .
• Excellent communication and interpersonal skills inArabic and English .
• Strongfollow-up and coordination abilities.
• Basic technical knowledge related to online or mobile banking systems is an advantage.

Preferred

• Experience inSaudi banking sector orfinancial services institutions .
• Familiarity withdigital transformation initiatives orbanking support tools (CRM, ticketing systems, etc.).

What We Offer

• A dynamic role within aleading digital banking environment .
• Exposure to bothretail and corporate client support .
• Career growth opportunities and a collaborative workplace culture.

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