Riyadh
Reports to : Operations Manager
Position Purpose : As Treatment Coordinator at Furless Permanent, you will be responsible for managing the day-to-day relationship with both new and existing clients. You will also be responsible for actively driving customer loyalty, contributing to driving the company’s sales targets, developing effective marketing and promotional strategies while reporting to the executive team on CRM performance. This person must be experienced enough to deeply understand the client, the company, and our mission and then translate that into tangible sales results.
The Furless Group is a rapidly growing beauty brand and is the largest electrolysis center in the world. Grown from the UAE, the group has now launched in Riyadh, Saudi Arabia.
MAJOR RESPONSIBILITIES :
1) New Clients – Consultations, Sales, and Lead Management
- Conduct consultations as per company standards and processes to achieve sales targets.
- Drive conversion of client leads from all lead source platforms-including social media, WhatsApp, calls, e-mails.
- Maintain communication with the Marketing Manager to develop promotions.
2) Existing Clients – Client Retention and Sales
Build client trust and foster long‑term relationships by engaging with clients pre‑and post‑treatments and ensure clientsatisfaction.Promote client retention by pre‑scheduling next appointments and re‑booking treatments, upsell additional services andthe number of treatment hours.Manage client feedback, complaints and proactively resolve exceptional client cases.Implementation of a system where we do not forget to contact clients and leads.Conduct monthly meetings with Therapists and weekly with the Operations and Branch Managers.Planning, scheduling, and implementation of external communications mailings including events, offers and promotions.3) CRM System and Reporting
Management of Furless client databases.Production of weekly and monthly reports detailing performance and as requested by CEO and the CFO.THESUCCESSFULAPPLICANT :
5+ years of experience as a beauty business manager, sales, client relations or relationship manager with premium beauty experienceUniversity / college degree or equivalent is desiredAesthetician, beauty therapy or cosmetology background is desiredProven track record of meeting and exceeding targets and relevant KPIs (e.g., customer satisfaction)Proficient using MS Office, with working knowledge of CRM platforms and salon softwareExcellent communication and negotiation skills – written and verbal (English & Arabic required)Approachable personality, well presented with a strong customer‑service focusA team player with strong interpersonal skills who is comfortable working in a multinational environmentApplication Process :
Interested candidates should submit an updated CV along with a brief cover letter highlighting relevant experience to
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