Front Desk Officer

We are seeking a Front Desk Officer

(Saudi National only)

who has a genuine love for working with children and their families, a warm and professional presence, and a passion for providing excellent service. As the first point of contact for our center, this role is essential in creating a welcoming environment, supporting smooth daily operations, and ensuring every visitor and call is handled with care and efficiency.

Key Responsibilities

Create a warm, friendly, and professional environment for children and their families upon arrival.

Welcome clients and visitors, ensuring they feel comfortable and supported from the first moment.

Answer phone calls and emails with clarity, kindness, and professionalism.

Manage daily appointment scheduling and coordinate between therapy staff and families.

Provide accurate information about the center’s services related to child development and rehabilitation.

Maintain client records and ensure confidentiality and proper documentation.

Assist families in completing necessary forms and guide them through the intake or follow-up process.

Coordinate waiting areas and ensure they are child-friendly, safe, and organized.

Communicate effectively with therapists, administrative staff, and management.

Support center events, awareness campaigns, or parent workshops as needed.

Qualifications

Must be

passionate about engaging with children and supporting their well-being .

Fluent in Arabic and English, both spoken and written.

Bachelor's degree preferred, ideally in Business Administration, Education, Psychology, or a child-related field.

Previous experience in a pediatric clinic, therapy center, or educational setting is a strong plus.

Friendly demeanor, presentable appearance, and a genuine interest in working with children.

Skilled in computer use (MS Office, email communication, appointment systems).

Ability to manage time, multitask, and remain calm under pressure.

High level of emotional intelligence and empathy, especially when interacting with parents of children with special needs.

#J-18808-Ljbffr