Station Operations Consultant (f / m)

Responsibilities

• Overview the contractors’ management of the passenger stations incl. Platform management (e.g., crowd management), station staffing
• Development and execution of knowledge transfer for all station operation related disciplines
• Management of all aspects of station facilities including but not limited to customer service, cleanliness, security, and passenger amenities
• Ensure a seamless and pleasant experience for passengers at all stations and at all times
• Oversee the daily operations of stations, ensuring high levels of customer satisfaction
• Supervise station staff, including customer service representatives, security personnel, and cleaning crews
• Implement customer service standards and training programs for station employees
• Monitor station cleanliness, maintenance, and safety protocols
• Coordinate with vendors for station amenities, services, and retail spaces
• Address customer complaints, feedback, and inquiries to enhance passenger experience
• Collaborate with marketing teams for station branding and promotional activities
• Ensure stations comply with accessibility standards and regulations
• Report reactions and measures taken by contractors in abnormal operation situations

Qualifications

We offer you attractive working conditions and a competitive compensation package based on country conditions.

With more than 5,000 employees from over 80 countries across all engineering disciplines worldwide, we are shaping railways for the world of tomorrow. A strong team spirit, intercultural mindset and engagement are essential parts of our success.

Intercultural teams With more than 5,000 employees from over 80 countries across all engineering disciplines worldwide, we are shaping railways for the world of tomorrow. A strong team spirit, intercultural mindset and engagement are essential parts of our success.

We offer attractive career opportunities - worldwide. With a work environment that encourages growth and creativity, you will work on complex and innovative projects in international teams on all continents and bring markets and people together.

To ensure a smooth and successful start for your international employment, we assist you with relocation and immigration.

Mobilization & relocation support To ensure a smooth and successful start for your international employment, we assist you with relocation and immigration.

We invest in the development of our employees. To ensure the best start for you, we provide a global onboarding program and intercultural training andsupport you in preparing for the next career step.

Professional onboarding and development We invest in the development of our employees. To ensure the best start for you, we provide a global onboarding program and intercultural training andsupport you in preparing for the next career step.

Our international security support ensures safe working conditions worldwide and provides you with relevant information for a safe living around theglobe.

In case you match the profile and are interested in a complex task within the transport sector, we are looking forward to receiving your application.

Please state your earliest possible availability as well as your salary expectations.

Please note that your application will be saved and used in electronic form as a part of the application process for this position.

Thank you for considering DB Engineering & Consulting as prospective employer!

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