Spa Receptionist (Local only)

Join to apply for the

Spa Receptionist (Local only)

role at

Mandarin Oriental Join to apply for the

Spa Receptionist (Local only)

role at

Mandarin Oriental Get AI-powered advice on this job and more exclusive features. Attend the hotel morning meeting, highlighting VIP guest arrivals and contacting key guests to promote the spa services and facilities. To organize and relay all duties relating to guest arrivals, with a focus on frequent day and hotel guests, VIPs, and journalists in the spa morning and afternoon line-up meetings. Liaise with reservations on future hotel bookings and contact key guests to promote the spa services and facilities. Organize and provide housekeeping with spa welcome appointment letters for guest arrivals the following day. To implement and monitor a data collection system in spa operations for birthdays, anniversaries and special occasions To implement and monitor a guest feedback system for spa guest departures. To organize and carry out all duties relating to any special arrangements for spa guests To monitor and follow-up guest complaint return visits in order to achieve maximum guest satisfaction and provide feedback to the Spa Manager To work in liaison with the spa manager on monthly GSS results To entertain guests and VIPs, building relationships with them whilst encouraging repeat custom To assist the spa reception with check-in and check-outs, aiding in the efficient flow of service To update the spa database on guests’ history profiles and guest preferences, providing accurate information at all times To promote the spa and hotel facilities to all guests and visitors To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests

Responsibilities

Attend the hotel morning meeting, highlighting VIP guest arrivals and contacting key guests to promote the spa services and facilities. To organize and relay all duties relating to guest arrivals, with a focus on frequent day and hotel guests, VIPs, and journalists in the spa morning and afternoon line-up meetings. Liaise with reservations on future hotel bookings and contact key guests to promote the spa services and facilities. Organize and provide housekeeping with spa welcome appointment letters for guest arrivals the following day. To implement and monitor a data collection system in spa operations for birthdays, anniversaries and special occasions To implement and monitor a guest feedback system for spa guest departures. To organize and carry out all duties relating to any special arrangements for spa guests To monitor and follow-up guest complaint return visits in order to achieve maximum guest satisfaction and provide feedback to the Spa Manager To work in liaison with the spa manager on monthly GSS results To entertain guests and VIPs, building relationships with them whilst encouraging repeat custom To assist the spa reception with check-in and check-outs, aiding in the efficient flow of service To update the spa database on guests’ history profiles and guest preferences, providing accurate information at all times To promote the spa and hotel facilities to all guests and visitors To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests

Requirements

0–2 years of experience. Good in English ( Writing and speaking) Female for a (Female SPA) Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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