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Rawaj - Human Capital Management
Director, Direct Hajj Business Center - Governmental Services | Saudi ArabiaRawaj - Human Capital Management • Riyadh, Ar Riyad, Saudi Arabia
Director, Direct Hajj Business Center - Governmental Services | Saudi Arabia

Director, Direct Hajj Business Center - Governmental Services | Saudi Arabia

Rawaj - Human Capital Management • Riyadh, Ar Riyad, Saudi Arabia
22 منذ أيام
الوصف الوظيفي

Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector.

The Director of the Direct Hajj Business Center is responsible for the end-to-end leadership, strategic direction, operational readiness and successful delivery of the Direct Hajj business model.

The role leads an integrated, multi-functional operating environment covering strategy, planning, operations, programs and projects, stakeholder management, pilgrim services, service-provider management, digital enablement, governance, performance management, risk, crisis management and continuous improvement.

Key Accountabilities

  • Lead the strategy, operating model and overall performance of the Direct Hajj Business Center.
  • Develop and execute integrated Hajj plans covering operations, services, resources, timelines and seasonal readiness.
  • Oversee the end-to-end pilgrim journey and ensure effective coordination across all operational touchpoints.
  • Lead cross-functional teams, programs and strategic initiatives to ensure timely and effective execution.
  • Manage relationships with government entities, participating countries, regulators, partners and service providers.
  • Oversee service-provider performance, contractual commitments, SLAs and service quality.
  • Lead operational risk, crisis management and business continuity planning, particularly during peak Hajj periods.
  • Monitor budgets, resources, KPIs and operational performance, and ensure corrective actions are implemented when required.
  • Drive digital transformation, systems integration and data-driven decision-making across the Center.
  • Lead continuous improvement initiatives to enhance operational efficiency, stakeholder alignment and the overall pilgrim experience.


Knowledge, Skills, and Experience

We Are Looking For:

  • 20+ years of progressive professional experience, particularly within complex, multidisciplinary operational environments.
  • Significant senior leadership experience managing large teams, departments, programs and strategic or operational initiatives.
  • Deep, demonstrable experience within the Hajj and Umrah ecosystem.
  • Strong practical knowledge of the Direct Hajj model.
  • Experience working with participating countries, country representatives, government entities, regulators, service providers and other Hajj stakeholders.
  • Strong exposure to Hajj-season operations, including the Holy Sites and peak operational periods.
  • Demonstrated experience in strategy execution, operational planning, program and project management.
  • Experience managing complex service-delivery ecosystems and multiple third-party providers.
  • Experience in operational risk, crisis management, business continuity and high-pressure decision-making.
  • Experience managing budgets, resources, operational performance and KPIs.
  • Experience leading digital-transformation or systems-integration initiatives.
  • Experience in international and multicultural operating environments is highly preferred.
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Director, Direct Hajj Business Center - Governmental Services | Saudi Arabia • Riyadh, Ar Riyad, Saudi Arabia

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