Business Process Manager

About the Role: Our client is seeking an experienced business process manager to help define the BPM strategy, secure executive buy-in, and oversee the implementation of process improvement initiatives across the firm, to roll up their sleeves, map current state workflows, analyse inefficiencies, and design the "to-be" optimised processes. Main Responsibilities: Align BPM initiatives with the company's broader strategic and regulatory objectives. Prioritise process optimisation projects based on ROI, risk reduction, or regulatory urgency. Establish the company-wide process governance framework and standards for documentation. Serve as the primary liaison between business heads (Underwriting, Claims, Actuarial) and IT. Manage the BPM budget and report on operational efficiency gains to the executive team. Facilitate workshops with underwriters, actuaries, and claims managers to document end-to-end workflows (As-Is processes). Perform root-cause analysis on process delays (e.g., why a complex treaty slip takes too long to process). Design streamlined, risk-mitigated future state workflows (To-Be processes). Develop and track process metrics (e.g., cycle times for claims settlements, error rates in data entry). Author standard operating procedures (SOPs) and training materials for business users. Qualifications and Requirement Bachelor's degree in IT or a related major is required Minimum 5 - 7 years' relevant Reinsurance experience Strong knowledge of leading the business Excellence. MBA is an advantage