Assistant Manager, Customs Clearance - 6 Months - Temp

Location: Saudi Arabia, Jeddah

Temp- 6 Month

Position Summary:

• The role is responsible for managing end-to-end customs clearance, shipment coordination, documentation control, broker management, authority follow-up, warehouse coordination, and operational reporting to ensure smooth import/export clearance, timely, goods receipt, compliance with regulatory requirements, and continuous improvement of shipment lead time and service performance.
• Key Responsibilities
• 1. Shipment Management & Daily Operations
• Monitor and extract new shipments from internal platforms such as DBS, M&M, and in-transit email updates on a daily basis.
• Assign shipment categories and share required shipment details with the relevant clearing agents.
• Send pre-arrival notifications to warehouse teams across all DCs to ensure readiness for inbound shipments.
• Track shipment arrival status with warehouse teams and brokers to ensure shipments are received, arrived, and goods-receipted correctly.
• Check and share air and road shipment emails, including required shipping documents such as packing lists and sea waybills when needed.
• Perform daily checks through FASAH reports to confirm shipment clearance status and readiness for sale.
• Follow up with warehouse teams on shipments under Q-block status and review related reports such as Iqbal Report.
• 2. SFDA, Quality & Compliance Coordination
• Verify SFDA shipment status to determine whether items are released, under review, or require further action.
• Ensure warehouse teams receive items under Q-block status when SFDA release is still pending.
• Coordinate with SFDA inspectors and provide warehouse location details for sample collection when required.
• Follow up on lab test payments by ensuring brokers share proof of payment for required laboratory tests.
• Manage shipment-related quality issues such as rusted or damaged containers by coordinating with shipping lines, quality teams, IMS, and brokers.
• 3. Documentation, Tracking & Reporting
• Update sea shipment tracker files and PO sheets with new shipment details.
• Maintain and update the daily SFDA tracking sheet with new shipments and status updates.
• Review daily DOR operation sheets per broker to track shipment progress and pending actions.
• Update container tracking sheets based on cleared shipments and actual operational status.
• Update transportation tracking files shared with brokers and follow up on broker actions.
• Update the delivery plan report with new shipments and refresh the daily delivery plan schedule.
• Conduct daily health checks on in-yard container reports to maintain clean records and support zero in-yard container targets.
• 4. Communication & Stakeholder Coordination
• Follow up with IMS teams regarding missing documents required for customs clearance.
• Ensure brokers receive the required documents in advance to complete virtual requests and clearance activities on time.
• Coordinate with Tax, RSA, Finance, Warehouse, IMS, DSP, Quality, and broker teams to resolve operational blockers.
• Maintain regular communication with clearing agents to monitor shipment status, pending documents, delivery plans, and operational performance.
• 5. Broker & Performance Management
• Monitor clearing agent delivery and operational performance on a daily basis.
• Lead daily DOR meetings with clearing agents to review shipment status, pending actions, and operational issues.
• Participate in OPC calls to review missing documents, shipment KPIs, and clearance performance.
• Conduct monthly face-to-face broker performance review meetings.
• Track and review lead time KPIs, demurrage, detention, and clearance-related delays.
• 6. Export & Cross-OPC Coordination
• Coordinate export shipments from Saudi warehouses to other OPCs.
• Follow up on export documentation, shipment readiness, and broker support requirements.
• Support cross-market shipment coordination by ensuring documents, clearance requirements, and timelines are aligned.
• 7. Financial Coordination & Payment Follow-up
• Coordinate with the finance team to close open purchase orders and resolve GR/IR pending items.
• Raise payment tickets and follow the required payment workflow, including sign-off, scanning, upload to NBS, SharePoint updates, tracker updates, email follow-up, and closure monitoring.
• Follow up on broker-related payments, freight invoices, lab test payments, and other clearance-related financial requirements.
• Requirements:
• Minimum 2 years of experience in customs clearance or supply chain
• Bachelor Degree in Business or any other related field
• Excellent communication skills
• Very good in excel
• Previous experience with SAP system is preferred