Join our dynamic Hub Delivery team as an Account Manager supporting Amazon's fast-growing delivery network. In this role, you will manage relationships with Hub Store partners, drive performance metrics and manage day to day Hub operations in our last mile stations. You will be the critical link between Amazon and our Hub Store partners, ensuring operational excellence while managing complex workflows that directly impact customer satisfaction.
Working at the intersection of operations and program management, you will be responsible for stakeholder engagement, driving quality standards, and identifying optimization opportunities across the Hub network. Your expertise in operations, logistics, or e-commerce will help you excel in diving deep into performance data, implementing corrective actions, and developing sustainable solutions that scale with our expansion plans.
Key job responsibilities
Manage Hub Store relationships by providing guidance, conducting quality discussions, and ensuring operational compliance to protect Amazon's brand image and meet customer expectations
Monitor and improve key performance indicators by analyzing data, identifying optimization opportunities, and implementing corrective actions to meet business targets
Partner with On-The-Road (OTR) Safety and Station Managers to ensure business safety compliance and proper implementation of Last Mile processes within Delivery Stations
Identify workflow inefficiencies and implement operational improvements at both network and individual Hub Store levels to enhance overall performance and customer experience
A day in the life
Your day begins with reviewing performance metrics and identifying any immediate concerns requiring attention. You'll spend time coaching Hub Store owners on compliance standards and operational best practices while addressing any quality issues affecting delivery performance. Throughout the day, you'll collaborate with OTR partners and ADE's/CTLs to ensure alignment on processes and resource planning. You'll conduct deep dives into customer metrics, develop improvement strategies, and serve as the voice of the stores within the AMZL business. Part of your time will be dedicated to supporting new store onboarding to meet peak volume demands.
About the team
Hub Delivery is part of Amazon's fast-growing and continuously evolving delivery network. We partner with customer-focused small business owners who deliver to Amazon customers in some of the most complex last mile scenarios. Our team is building the Hub network across multiple countries including UAE, Egypt, Japan, Mexico, Spain and the US, while planning for global expansion. We're passionate about innovation and creating solutions that enhance the delivery experience. By joining our team, you'll be part of shaping the future of Amazon's delivery network during an exciting period of growth and transformation.
BASIC QUALIFICATIONS
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- Bachelor's degree
- Speak, write, and read fluently in English
PREFERRED QUALIFICATIONS
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
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