Remote Call Center Representative

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Remote Call Center Representative

role at

Mass Markets .

Position Overview MCI is a leading tech‑enabled business services company that delivers customer experience (CX), business process outsourcing (BPO), and cloud technology solutions across a wide range of industries. Our contact centers operate both on‑site and remotely, using advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We’re looking for enthusiastic representatives to support inbound and outbound initiatives for a diverse portfolio of well‑known clients.

You’ll Also Need

A high‑speed internet connection

An appropriate, quiet work environment

High language proficiency in English

Work‑from‑home experience

Position Responsibilities

Handle inbound and outbound calls professionally and efficiently.

Resolve customer issues on the first call through effective problem‑solving.

Research and retrieve information across systems to support customer needs.

Accurately document interactions and process claims.

Guide customers through options to find the best solutions.

Follow scripts, policies, and procedures while using available resources.

Protect customer privacy and handle sensitive information appropriately.

Escalate complex issues to the appropriate team members.

Stay current with training, updates, and program knowledge.

Maintain consistent attendance and adhere to scheduling requirements.

Candidate Qualifications All positive, driven applicants are encouraged to apply. The ideal candidate possesses the following qualities :

Must be 18 years or older.

High school diploma or equivalent.

Previous call center experience.

Work‑from‑home experience.

Strong command of the English language.

Typing speed of 20+ WPM.

High‑speed internet connection.

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Familiarity with Windows operating systems.

Skilled in troubleshooting and follow‑up.

Able to multitask and self‑manage effectively.

Excellent interpersonal skills.

Compensation & Benefits Starting compensation is based on experience. Employees receive competitive benefits including HMO coverage, dental coverage, and performance bonuses. Additional perks include free meals during training, allowances for meals, laundry, and clothing, frequent disinfection protocols, employee shuttle services, retirement and bonus plans, and opportunities for growth and promotion.

Physical Requirements The role is primarily sedentary with occasional light lifting (up to 40 lbs). Employees will regularly use a computer, phone headset, copier, and printer.

Conditions of Employment Employees must be authorized to work in the country where the job is based and must submit to background / security screening and drug testing as required.

Reasonable Accommodation MCI provides reasonable accommodation for qualified applicants with disabilities unless such accommodation would cause undue hardship. Please contact Human Resources for more information.

EQUAL OPPORTUNITY EMPLOYER MCI embraces differences and maintains a workplace free from discrimination. All employment decisions are made on merit and qualifications alone. For more details on MCI’s EEO statement, please refer to our official policy documents.

Seniority level Entry level

Employment type Full‑time

Job function Other

Industries IT Services and IT Consulting

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