Senior Service Crew

Overview

Senior Service Crew role at Apparel Group. The position is responsible for generating sales and delivering customer service at its best and supports store operations as assigned by the Store Management Team. Responsibilities

Hospitality and Guest Service : Provides important visual cues for guests (e.g., wearing proper career wear that is clean and neatly pressed), follows the Always Fresh procedure to ensure coffee and products are always fresh and accurate, delivers consistent and outstanding guest service with a friendly attitude, attentive behavior and strong product knowledge, follows the S.E.T. Principles : Smile, Eye Contact, Thank You, uses proper procedures to ensure the accuracy of every order for every guest, ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru, maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs, promptly executes service recovery for any guest concerns, and listens to guests carefully, apologizing for the experience in case of a complaint. Store Operations : Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided; prepares all products as required, following the order monitor to ensure the accuracy of every order; communicates showcase and product needs to ensure proper product availability for guests; regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures : Participates in and attends all store meetings and other related functions; follows all restaurant policies, procedures and standards; maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant; follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering : Receives payment by cash, credit cards, vouchers or automatic debits; issues receipts, refunds or change to customers correctly; counts money in the cash till at the beginning of shifts to ensure that the amount is correct and there is adequate change; maintains clean and orderly checkout areas. Health & Safety : Works in compliance with occupational health and safety legislation; knows, understands and follows safe work practices and procedures; uses or wears personal protective equipment or clothing as required; reports all injuries / illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner; does not operate any equipment or work in any manner that will endanger anyone. Job Details

Seniority level : Mid-Senior level Employment type : Full-time Job function : Design, Art / Creative, and Information Technology Industries : Retail

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