Active Directory Engineer - 2 Positions

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Responsibilities

• Provides support, implementation, and design services for Microsoft Active Directory.
• Install, configure, and maintain Active Directory and third party software utilities for hardware systems within company operational guidelines.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
• Application support and troubleshooting, provides guidance and direction in resolution of escalated issues and / or complex production, application or system problems.
• Own Root Cause Analysis and Problem Management for corporate Identity Management environment.
• Identify opportunities to innovate, extend and enhance service delivery everywhere possible.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Manage customer satisfaction through effectively communicating and managing customer expectations.

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