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Rawaj - Human Capital Management
E-Commerce Director | Retail | Saudi ArabiaRawaj - Human Capital Management • Riyadh, Ar Riyad, Saudi Arabia
E-Commerce Director | Retail | Saudi Arabia

E-Commerce Director | Retail | Saudi Arabia

Rawaj - Human Capital Management • Riyadh, Ar Riyad, Saudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

Leverage your abilities and join the dynamic team of a leading e-commerce company in Saudi Arabia, recognized for its strong market presence, innovation, and commitment to excellence. This is an exciting opportunity to be part of a high-performing and fast-growing organization within a dynamic professional environment.

As the E-Commerce Director, you will be responsible for leading the organization’s e-commerce strategy, online sales growth, digital customer experience, and marketplace performance. You will play a pivotal role in driving revenue, optimizing digital channels, enhancing conversion, and ensuring operational excellence across the e-commerce ecosystem.

Key Accountabilities

  • Develop and implement the organization’s e-commerce strategy, ensuring alignment with business objectives, growth targets, and digital priorities.
  • Lead and optimize all online sales channels, including website, mobile app, marketplaces, and omnichannel commerce platforms.
  • Drive revenue growth through performance marketing, merchandising, pricing strategy, and conversion optimization initiatives.
  • Oversee website performance, user experience, customer journey, and digital trading activities to maximize sales and retention.
  • Manage e-commerce operations including order fulfillment coordination, inventory availability, returns processes, and customer service alignment.
  • Monitor and analyze commercial KPIs, including traffic, conversion, average order value, customer acquisition cost, and lifetime value, providing actionable recommendations.
  • Lead marketplace strategy and relationships with external platforms, partners, and digital vendors.
  • Collaborate with technology, supply chain, marketing, and commercial teams to enhance platform capabilities and support scalable growth.
  • Establish policies, standards, and processes that ensure operational efficiency, compliance, and continuous improvement.
  • Build and lead a high-performing e-commerce team, fostering collaboration, innovation, and talent development.

Knowledge, Skills, and Experience

  • Bachelor’s or master’s degree in business, Marketing, E-Commerce, Digital Commerce, or related field.
  • 10+ years of experience in e-commerce, digital commerce, or online retail, including leadership experience.
  • Proven track record in scaling online sales, managing digital channels, and driving profitable growth.
  • Strong understanding of e-commerce platforms, marketplaces, omnichannel ecosystems, and digital customer experience.
  • Experience with performance marketing, CRM, analytics tools, and e-commerce technologies.
  • Strong commercial acumen with expertise in online merchandising, pricing, promotions, and conversion optimization.
  • Strategic mindset with the ability to identify growth opportunities and drive digital innovation.
  • Strong leadership and people management capabilities with experience building high-performing teams.
  • Excellent analytical, communication, and stakeholder management skills.
  • Ability to adapt in a fast-paced, high-growth environment and lead continuous improvement initiatives.
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E-Commerce Director | Retail | Saudi Arabia • Riyadh, Ar Riyad, Saudi Arabia

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