Customer Solution Design Engineer (MP)

We have an exciting opportunity for an energetic and enthusiastic Customer Solution Design Engineer (MP) who provides technical expertise to the sales team, translating customer requirements into optimal KONE solutions. As part of the KONE early engagement team, the Design Engineer Solution ensures that KONE tender layouts and specifications are integrated into the customer's building specifications. This role involves reading and analyzing customer drawings, preparing 2D shop drawings and 3D Models for customer approval, and initiating manufacturing orders. Additionally, the CSE Design Engineer ensures that the final KONE drawings align with customer IFC drawings and SL layout drawings.

Customer:

• Responsible for reading and sorting received customer drawings, raising any RFI needed if there is a conflict between these drawings and other KONE commitments.
• Responsible for creating the layout drawings either in 2D or 3D, the output should match customer document control procedure and KONE KOS standard.

Collaboration with sales:

• Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard.
• Ensures clarity on the solution’s scope, including KONE and possible third-party offerings
• Participates in customer meetings and answers customers’ technical questions when needed
• Selects the correct product platform on which to make the offering
• Propose solutions from all KONE business lines; new services, escalators, elevators, doors etc.

General responsibilities:

• Participates in product and new services release information-sharing sessions
• Provides technical training to Sales, Installation and Maintenance as per Front Line needs
• Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
• Contribution to the Customer Solutions Engineering virtual and local network
• Hold Bachelor or Diploma degree in Engineering.
• Minimum of 5 years experience in elevator business or another relevant field.
• Excellent verbal and written English and Arabic language skills.
• Excellent communication, negotiation, and customer handling skills.
• Understanding of different building types and customer segments
• Good knowledge of environmental and sustainability requirements and norms
• Excellent engineering tool skills e.g. CAD and BIM skills
• Excellent knowledge of AutoCAD, Revit 2022, and BIM360 is a must.
• Basic knowledge of competitors’ products
• Good understanding of a product’s total costing is built up &local norms and regulations.

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