Technical Support Specialist

Talent Acquisition Partner @ Torry Harris | Connecting Talents with Opportunities

Job Title : Technical Support Specialist

Location : Jubail, KSA

Type : Full-time | On-site

Purpose of the Role

To ensure the smooth functioning of the digital platform by providing on-ground technical support, troubleshooting issues, resolving escalations, and coordinating with internal teams to maintain system uptime and user satisfaction. The role acts as the technical backbone for platform stability and user experience in Jubail.

About the Role

The Technical Support Specialist will provide in-person and remote assistance to vendors, partners, and internal users. This includes identifying and resolving platform bugs, assisting in integrations, and managing all technical escalations promptly and effectively.

Key Responsibilities

• Provide in-person troubleshooting and platform support for users in Jubail.
• Identify, diagnose, and resolve system, integration, and platform issues .
• Work with development and QA teams to report, track, and verify bug fixes .
• Escalate unresolved issues through proper channels and follow up to closure.
• Assist in testing and configuration of new integrations or feature releases.
• Document technical procedures, FAQs, and resolutions in Arabic and English .
• Support compliance with KSA cybersecurity and data-handling standards .

Qualifications

Preferred Attributes

Seniority level

Employment type

Job function

Industries

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