Team Leader - Park Services (Housekeeping) - Saudi Female only

Job Overview

COLLECTIVE Comply with the Six Flags Qiddiya’s code of conduct and ethics. Promote the Six Flags Qiddiya vision, mission, values and model desired behaviours. Promote Six Flags Qiddiya and spread its culture. Commit to Six Flags Qiddiya’s rules and regulations. Perform tasks as directed in pursuit of organisational goals and share know‑how with team members to encourage their development.

Responsibilities

• Assist in developing the Park Services planning for Six Flags Qiddiya Theme Park, assisting conceptualisation of the journey and developing a detailed plan in conjunction with stakeholders and service providers.
• Assist with developing processes and procedures for use within the park.
• Assist in planning and producing documentation, systems, and processes, and partake in Health & Safety responsibilities by conforming to H&S standards and local Health & Safety Standards, positioning the operation to exceed expectations while involving team members and supervisors.
• Work in liaison with external stakeholders, including regulatory authorities within the KSA and IP partners associated with the theme park.
• Work with technology teams for resort development, incorporating guest management to ensure an optimal guest journey.
• Assist in developing systems, processes and procedures to support the operation of the park.
• Ensure all members of the team meet the agreed key performance indicators (KPIs).
• Work with Qiddiya teams to ensure compliance and alignment with international standards for systems and standards.
• Supervise a team of Park Services staff, Senior Ambassadors and Ambassadors to ensure all aspects of the park are clean and presentable prior to opening and throughout operation, and ensure that the Park Services Ambassadors operate as ambassadors.
• Ensure all washroom facilities are kept in excellent condition.
• Assist in managing external contracts including waste disposal and contracted cleaning.
• Assist the operation of the park waste management facility, including the recycling process aligned with sustainability goals.
• Supervise various shifts of work, including night work.
• Maintain stocks, cleaning equipment and chemicals for all operational departments.
• Train and develop all staff within the department using SOPs, processes and park knowledge.
• Assist in keeping consumables, equipment costs and operational budgets properly maintained, actively seeking and implementing cost‑saving programmes to provide positive financial results.
• Schedule cleaning Ambassadors and team leaders appropriately.
• Ensure that equipment, including vehicles, are operated to the highest standards.
• Update standard operating procedures, risk assessments and associated documentation for the department as directed.
• Serve as a positive, consistent, and fair role model, ensuring high standards of practice while motivating, influencing and supporting others to achieve personal, departmental and company goals.
• Represent and promote Six Flags Qiddiya in a positive manner to maintain a professional brand image among all concerned stakeholders.

Education and Experience

Core Competencies

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