Technical support Specialist

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• Location
• | Riyadh Region, Saudi Arabia ||
• Qualifications
• | Bachelors Degree ||
• Experience
• | 2 Year+ |##
• Job Overview
• In this role, you will oversee daily IT support operations, manage projects, and ensure smooth system and network performance across the organization. You will also play a key role in cybersecurity, infrastructure maintenance, and user support, directly contributing to MODON’s mission of creating world-class industrial and technological environments.###
• Job Responsibilities
• Oversee daily operations of the Technical Support Department.
• Execute management tasks, including device procurement, cybersecurity requirements, and weekly reporting.
• Manage IT projects from Proof of Concept (POC) to initiation, including preparing RFPs (e.g., Nexthink, BlackBerry).
• Provide day-to-day end-user technical support and troubleshooting.
• Install and maintain end-user devices such as printers, scanners, and barcode systems.
• Administer Cisco Unified CM and assign extension numbers.
• Create and manage user accounts and groups via Microsoft Exchange and Active Directory.
• Maintain a complete inventory of IT assets.
• Conduct audits of user accounts with tools such as ManageEngine AD Audit Plus.
• Troubleshoot system and service issues, escalating critical incidents as required.
• Manage and support cybersecurity solutions (e.g., Cortex, Trend Micro, Anti-virus).
• Perform security audits on servers, networks, and user access to resources.###
• Requirements
• Education :
• Bachelor’s degree in IT, Computer Science, or related field.
• Experience :
• Minimum 2 years in IT technical support.
• Strong leadership and team management in IT operations.
• Advanced knowledge of Active Directory and Microsoft Exchange.
• Skilled in Cisco Unified CM administration.
• Familiarity with cybersecurity tools and audits.
• Strong troubleshooting, analytical, and reporting skills.
• Project management skills, including vendor coordination and RFP preparation.
• Ability to manage user permissions and network resources effectively.
• 24 / 7 availability for handling critical incidents.
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