Description
POSITION SUMMARY
Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Key Skills
Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines
Employment Type : Full-Time
Experience: years
Vacancy: 1
Clerk-Reservations • Makkah, Saudi Arabia
Process all reservation requests changes and cancellations received by phone fax or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and ra... أظهر المزيد
Process all reservation requests changes and cancellations received by phone fax or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type and ra... أظهر المزيد
You are the beginning of an exceptional guest experience.As a Assistant Reservation Manager you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!.I... أظهر المزيد
Supports all property operations ensuring that the highest levels of hospitality and service are provided.Manages the flow of questions and directs guests within the lobby.Supports the tracking and... أظهر المزيد
The successful candidate will ensure the efficient operation of the reservations function while delivering exceptional customer service and supporting the overall commercial objectives of the hotel... أظهر المزيد
Consistently offer exceptional friendly and engaging service.Ensure the best selection for the guest and ensure revenue is maximized through up-selling.Update reservations ensuring a flawless check... أظهر المزيد
The welcomer will keep at all times a perfect grooming (uniform tag make up tidy hair).A positive attitude is a must for all welcomers.The welcomer will act quickly and efficiently following the in... أظهر المزيد
We invite you to join the world of luxury hospitality at Makkah Clock Royal Tower A Fairmont Hotel as our new Reservations Agent.Handle all reservation enquiries via phone email and online channels... أظهر المزيد
We are seeking a professional and friendly Housekeeping Order Taker to join our team in Riyadh Saudi Arabia.As a crucial member of our hospitality staff you will be responsible for efficiently mana... أظهر المزيد
Reporting to the Outlet Manager responsibilities and essential job functions include but are not limited to the following: .Demonstrates Fairmonts Service Plus Standards in all interactions.To... أظهر المزيد
Handle incoming reservation inquiries via phone email and online platforms in a friendly and professional manner.Accurately process and confirm reservations ensuring all guest preferences and reque... أظهر المزيد
Responsible for soliciting and managing of reservations sales-related opportunities.Manages and provides training and work assignments to Reservations Sales staff.Actively up-sells each business op... أظهر المزيد
Will be knowledgeable of the whole Hotel facilities and services provided.Adhere to his/her limit of authority as outlined by management and will fully  .Understand the Hotel policies pro... أظهر المزيد
Reporting to Director of Finance responsibilities and essential job functions include but are not limited to the following: .Establish and maintain seamless co-ordination & co-operation wi... أظهر المزيد
Consistently offer professional friendly and engaging service.Lead and manage all aspects of the Guest Services department and ensure all service standards are followed.Handle guest concerns and re... أظهر المزيد
Supply guests with directions and information regarding property amenities services and hours of operation and local areas of interest and activities.Contact appropriate individual or department (e... أظهر المزيد
Position Title: Director of Reservations.Department: Revenue Management & Reservations.Reports To: Director of Revenue Management.Location: Mövenpick Hotel & Residence Hajar Tower Makkah.Ho... أظهر المزيد
Consistently offer professional friendly and engaging service.Lead and manage all aspects of the Reservations department and ensure all service standards are followed.Manage and coordinate all grou... أظهر المزيد
