Description
Bachelor of Science degree in Computer Science Information Systems OR equivalent work experience
Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000 server systems)
Experience with data center M&E equipment
Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
Experience working in a mission critical operations environment
The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately and may require working in cramped spaces or elevated locations
Ability to speak confidently and to communicate clearly in a virtual environment
Strong adherence to processes and be a Process Champion
Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
Experience providing client-facing direct customer support and service.
Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
Highly service-oriented reliable responsible self-motivated
Good English command
Required Data Center experience:
Basic knowledge of data center design including electrical and cooling plant & operation thereof
Basic knowledge of airflow management (hot aisle cold aisle containment etc.)
Rack stack equipment including commissioning of new racks
Strong structured cabling skills on fibre & copper (e.g. looming term & test)
Required systems & hardware expertise:
Systems administration (Linux and/or Windows Servers)
Hardware repair diagnosis & break / fix
Networking fundamentals (DNS TCP/IP basic troubleshooting)
IT Hardware Concepts (RAID SAN x86 architecture SCSI FC ethernet iLO)
Base Operating System Installs and configuration
Core OS Services: SSH Telnet RDP FTP NFS DNS DHCP etc.
Responsibilities
Act HW as support expert liaison to other technical teams & non-technical teams (e.g.: networking compute compliance business operations)
Understand internal customer problem and provide technical solution in timely manner
Participate in the installation monitoring maintenance support and optimization of all production server hardware
System board level repair and fault diagnosis to SLAs
Planning and commissioning new rack positions
Involvement with the design and commissioning of new whitespaces
Structured cabling installation is a significant part of this position
Keep up with the latest technologies and apply them appropriately
Adherence to defined Health & Safety processes at all times
Working as part of a multi-disciplinary team without friction
Additional on premise work at customer locations maybe required
Qualifications
Career Level - IC2
Key Skills
Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX
Employment Type : Full-Time
Experience: years
Vacancy: 1
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