Product Operations Senior Specialist

Job Description

Product Operations

• Work closely with Product, Engineering in ensuring that product features are properly tested before go live

• Build strong stakeholder management skills to be able to effectively manage business requests

• Work with the product teams in OKR planning, being part of the product discovery process

• Develop a good understand of business KPIs in order to be able to deliver business value in partnership with our Operations teams - Logistics, Sales, Service

• Vendor integrations: enable the go-live of partner vendors on the platform after proper integration is done

• Work closely with Engineering and Vendor teams to support POS API integrations.

• Analyze data and performance metrics to make informed decisions, track progress, and optimize program outcomes

• Build dashboards and reports that can help with better insights for the teams on ongoing projects.

• Continuously assess and enhance operational processes, identifying areas for improvement and efficiency gains

• Manage program budgets, including cost forecasting and expense control

• Provide regular reports and updates to senior management on the progress of programs, key performance indicators, and financial results

• Innovation: stay up to date with industry trends and emerging technologies to recommend and implement innovative solutions that can enhance the food delivery business.

Cross team Collaboration

Collaborate with teams such as product, tech, logistics, commercial, and customer support to ensure alignment and successful execution

Stakeholder Management

• Work with local stakeholders to understand operational blockers to achieve KPIs and engage with central teams and other internal stakeholders to get the right support and execution to improve overall operational performance

• Own and manage project plans, timelines, and budgets for new initiatives or improvements with regular updates for internal teams for better visibility and impact.

Strategy & Planning

• Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads.

• Make critical decisions that support the Division's strategic and tactical direction.

• Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.

Demonstrating Strong Work Ethic

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a consistent manner

• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness

• Uphold a high-performance working environment and promote HungerStation Values, being a role model for peers

Qualifications

• 4 -5 years of operational experience in an e-commerce or food/tech industry (preferably 2 years in a senior role)

• Deep problem solving skills and very strong at hypothesis formulation for crafting solutions

• Experience in Analyzing and validating API payloads, requests, and responses for accuracy and compliance and to support Integrations.

• Experience in building operational processes and defining improvements across the journey

• Experience with project management and a deep understanding of prioritization and criticality of deadlines

• Ability to build relationships, motivate peers, and manage upwards

• Strong product sense to be able to deeply understand our ecosystem, and collaborate with Product teams on relevant topics

• Strong Data analytics experience

• Hands-on experience with tools such as Tableau, and Looker Studio will be an advantage