Front Office Manager

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Front Office Manager

role at

Dusit Hotels and Resorts in Davao . Overview

Responsibilities Responsibilities

Maximizes occupancy and average rate at all times. Closely coordinates room availability with the Director of Sales. Maintains a good relationship with travel agents and tour operators. Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time. Answers inquiries pertaining to hotel policies and services. Handles guest complaints professionally. Arranges for special services. Ensures high standards of service at all times. Maintains good relationship with guests and staff. Reviews arrival lists and pre-sets the VIP guests with GM and EAM. Makes decisions regarding over-booking based on the hotel policies and standards in consultation with EAM. Participates in yearly forecasting and budgeting with senior management. Observes and analyzes competitive hotels. Prepares reports as required. Supports and determines training programs and prepares an annual training plan; works with Training Manager to have an active ongoing training plan in progress. Works with Reservations to assist in the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns. Analyzes revenue and expenses results monthly. Assists in recruiting and selecting staff. Reports to senior management regarding unusual events (revenue, occupancy and guest complaints). Ensures daily manager log-book is maintained. Reviews VIP and arrival lists. Monitors credit policies and audits daily credit report on guest rooms where needed. Holds monthly staff meetings with minutes submitted to concerned persons. Develops employee recognition programs for operating areas. Complies with company policies and standards. Ensures a high quality of secretarial service at the Business Center. Be familiar with emergency procedures of the hotel. Performs other duties as assigned by supervisor. Interacts with clients, guests and VIPs in the lobby to ensure guest satisfaction and provide immediate resolutions or assistance. Administrative Responsibilities

Acknowledges and screens daily work schedule. Conducts daily briefing and de-briefing to heads of concerned sections. Proposes an effective duty to ensure sufficiency of manpower in accordance with volume of business. Establishes two-way communication with related departments. Communicates effectively with guests, subordinates, immediate supervisors and other section heads. Manages time effectively by meeting deadlines on time. Administers personnel actions on leaves and overtime requests, disciplinary actions and commendations. Completes the profit and capital expenditure budget effectively and timely. Identifies and solves problems in a professional manner. Technical Responsibilities

Knows and understands the job description of all positions in his / her department and neighboring ones. Knows and understands policies relating to his / her department and others. Recognizes good quality products and presentation. Checks and improves all service standards established by the company. Supervises staff activities to maximize revenue and minimize costs. Provides assistance to the staff when required during peak periods. Maintains grooming standards for all personnel. Conserves energy and water at all times without decreasing guest comfort and cleaning efficiency. Manages wastes by reducing and recycling wastes and encouraging careful resource use. Commercial Responsibilities

Communicates effectively with guests, clients, business partners and employees. Promotes hotel image and business development. Participates in community projects to promote the hotel's image and foster community relations. Human Resources Responsibilities

Coaches and counsels staff when applicable. Evaluates staff performance objectively. Provides training to all staff in his / her department regularly. Motivates staff to grow within the company. Develops self to be a better manager at all times. Relationship

Reports to Director of Rooms and collaborates with other department heads to ensure guest satisfaction. Directs and supervises activities of the departments concerned. Coordinates with other managers to ensure smooth hotel operations. Interacts with clients, guests, government officials, suppliers and other important community members to promote the hotel. Communicates effectively with guests. Others

Continuous learning through own IDP. Any other duties as may be assigned by the superior. Accountabilities

Represents Dusit's brand and values and delivers an exceptional guest experience and Thai graciousness. Company's Culture

Embrace the company culture, vision, mission and values; lead by example and cascade to subordinates. Confidentiality

Ensure confidentiality and secure storage of all intellectual property and data; adhere to hotel policies; keep information confidential during or after employment. Job Requirements

Minimum education of Bachelor degree in Hotel Management or relevant discipline. Minimum of 8 years in Front Office experience in a similar capacity, preferably in a 5-star environment. Knowledgeable in Front Office Operations. Excellent English communication skills, both written and spoken. Professional disposition with excellent interpersonal skills. Seniority level

Mid-Senior level Employment type

Full-time Job function

Other Industries

Hospitality Note : Some boilerplate references and location details from the original description have been removed to improve clarity and focus on the role and requirements.

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