Service Sales Engineer

Date Posted:

Country: Saudi Arabia

Location: Otis Elevator Company Saudi Arabia Ltd, 10th Floor, Khajoqshi Tower, Dahran Main Road, Khobar, Saudi Arabia

Core Responsibilities

• Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Reviews contracts signed by customers and books those contracts on internal systems as per policy.
• Estimates the type and amount of materials necessary to deliver the contract against the tender specifications.
• Reviews the project specification and identifies the source of supply from Otis factories.
• Co‑ordinates with different teams within Otis (factories, sales teams, design engineers etc.) to gather relevant cost information for technical and commercial requirements of a sales pitch.
• Prepares the estimation price lists which contain material cost, manpower hour costs, material duties, fees, tools, transportation etc. and all other requirements as per the project conditions and Otis procedure.
• Calculates the margin, safe buffer to build a lucrative sales proposition.
• Orders the release of material as per approved drawings.
• Maintains the salesman records and contracting activities through E‑Logistic tool.
• Records and archives all contract terms and conditions as per defined process.
• Reviews key reports monthly to identify trends or metrics requiring further analysis and review.
• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.

Minimum Qualifications, Experience And Skills

• Bachelor’s degree in Engineering/Sales or equivalent.
• Relevant certification such as Certified Sales Associate (CSA) or equivalent is preferred.
• Minimum of 3 years of relevant experience in sales operations in a construction/engineering organization.
• At least 2 years in positions of progressively increasing responsibilities.
• Fluent written and spoken English essential, Arabic preferred.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest service portfolio.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest keep us connected and at the cutting edge.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects, and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people‑powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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