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Professional Services Consultant - Cybersecurity

Professional Services Consultant - Cybersecurity

FortraSaudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

Problem Solvers. Proactive Protectors. Relentless Allies.

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The Professional Services Consultant is responsible for deploying cybersecurity software solutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.

WHAT YOU'LL DO

  • Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as; integration with 3rd party products using API’s, NERC CIP solution delivery, or Information Systems Security
  • Ability to troubleshoot technical issues to resolve customer problems
  • Develop custom scripts, utilities, or integrations to fulfill customer needs
  • Document project status for internal team and client including, but not limited to, project scheduling, project tracking and status / completion reporting, escalation
  • Collect infrastructure technical requirements, create implementation and production deployment procedures for Fortra products to interoperate and work within customer’s environment
  • Deliver services and support both onsite and remote
  • SME in one or more 3rd party technologies
  • Authority to act within defined policies inside area of expertise / knowledge as directed
  • Often delivers product training
  • Support Services revenue objectives by maintaining 75% billable utilization
  • Other duties as assigned

QUALIFICATIONS

  • 2-4 years of experience
  • High level independence
  • Excellent communication skills with both technical and non-technical audiences
  • Actively seeks constructive feedback on own performance
  • Executes tasks in a timely manner with minimal revisions needed
  • Proactive, able to prioritize and solution oriented
  • Required Skills :

  • Experience with multiple Information Systems (Windows, UNIX / Linux, databases and Network Devices) in an enterprise environment
  • Ability to translate customer needs into technical solutions and recommendations
  • Skill in working independently and following through on assignments with minimal direction
  • Superb troubleshooting skills with persistence in problem-solving
  • Willingness and ability to travel within EMEA
  • Desirable Skills :

  • Ability to write scripts using one or more languages / environments (Python, Bash, PowerShell)
  • 2 or more years of field consulting experience providing technical products and / or services
  • Experience with ITSM tools (i.e., ServiceNow, Remedy, Atrium, CA Service Desk)
  • Experience and understanding of regular expressions
  • SANS, White / Black Hat, or other security training (ITIL, GIAC, CISSP, CCNA, or other computer related Information Technology / Security certification)
  • Experience using web service APIs desirable (Apache Axis, SOAP, REST, etc.)
  • ID : 2984