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The Professional Services Consultant is responsible for deploying cybersecurity software solutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.
WHAT YOU'LL DO
- Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as; integration with 3rd party products using API’s, NERC CIP solution delivery, or Information Systems Security
- Ability to troubleshoot technical issues to resolve customer problems
- Develop custom scripts, utilities, or integrations to fulfill customer needs
- Document project status for internal team and client including, but not limited to, project scheduling, project tracking and status / completion reporting, escalation
- Collect infrastructure technical requirements, create implementation and production deployment procedures for Fortra products to interoperate and work within customer’s environment
- Deliver services and support both onsite and remote
- SME in one or more 3rd party technologies
- Authority to act within defined policies inside area of expertise / knowledge as directed
- Often delivers product training
- Support Services revenue objectives by maintaining 75% billable utilization
- Other duties as assigned
QUALIFICATIONS
2-4 years of experienceHigh level independenceExcellent communication skills with both technical and non-technical audiencesActively seeks constructive feedback on own performanceExecutes tasks in a timely manner with minimal revisions neededProactive, able to prioritize and solution orientedRequired Skills :
Experience with multiple Information Systems (Windows, UNIX / Linux, databases and Network Devices) in an enterprise environmentAbility to translate customer needs into technical solutions and recommendationsSkill in working independently and following through on assignments with minimal directionSuperb troubleshooting skills with persistence in problem-solvingWillingness and ability to travel within EMEADesirable Skills :
Ability to write scripts using one or more languages / environments (Python, Bash, PowerShell)2 or more years of field consulting experience providing technical products and / or servicesExperience with ITSM tools (i.e., ServiceNow, Remedy, Atrium, CA Service Desk)Experience and understanding of regular expressionsSANS, White / Black Hat, or other security training (ITIL, GIAC, CISSP, CCNA, or other computer related Information Technology / Security certification)Experience using web service APIs desirable (Apache Axis, SOAP, REST, etc.)ID : 2984