Product Specialist Hemostasis Middle East

Overview

Product Specialist Hemostasis Middle East at Werfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our OEM business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe. Worldwide sales exceed €1.84 billion in 2022, and our workforce is more than 7,000. Location : Riyadh, Saudi Arabia. Job Summary

This position ensures an excellent level of consultancy and support to our partners and affiliates within the Middle East area in the EEMEA region by providing application training, technical product information updates, second-level application support, troubleshooting and on-site activities on key strategic markets. It also supports the implementation of the marketing plan for the Hemostasis line products in their area of responsibility with the coordination of the EEMEA Marketing team. Key Accountabilities

Provide both theoretical and practical application training to EEMEA partners and other stakeholders. Provide telephone, email, and on-site second-level application support and troubleshooting to distributors. Provide on-site application support for first installations in their countries. Coordinate with distributors to support customers. Organize regular visits to selected countries to provide support to our partners. Support distributors and affiliates with a consultancy approach in organizing and improving their local application structure and capabilities. Adopt and implement Corporate support initiatives into the EEMEA region. Act as primary contact for troubleshooting quality and performance issues, open and follow up complaints when applicable, and escalate to the SBU when needed. Cooperate with internal stakeholders to support EEMEA and the Company’s commercial strategy including IT solution implementation. Share technical product information updates with all pertinent stakeholders. Regularly upload and update internal communication channels with relevant documentation to support distributors and affiliates. Organize support meetings and conference calls with partners and affiliates to share information and align main application strategies. Keep the EEMEA internal team and management updated on key support projects, actions and initiatives. Attend international meetings to remain current on technical updates, best practices, application strategy and corporate projects. Support partners in tenders technical specifications and pre-sales activities as applicable. Assist distributors in evaluating our solutions for commercial prospects. Support the implementation of the marketing plan for Hemostasis products in the area with the EEMEA Marketing team. Support the organization of educational events in alignment with the marketing plan. Advise channel managers and KAMs on the most suitable product solution for commercial opportunities. Support in profit analysis for tenders. Networking / Key relationships

This position has strict relationships with : Internal Stakeholders :

KAM, Customer Support, Marketing, Logistics, RA&QA, Compliance, Administration Office External Stakeholders :

Distributors, Clients, Users, Suppliers, Key Opinion Leaders Minimum Knowledge & Experience

Education :

Master’s Degree in the scientific, technical or biomedical field. Experience : Specific technical and scientific knowledge in Hemostasis. Technical background; preferably knowledge of the IVD industry. Additional Knowledge : Preferably knowledge of Marketing and Sales Processes Project management SAP and Microsoft knowledge Skills & Capabilities

The ideal candidate will exhibit the following skills : Customer-centric approach Problem Solving Organizational skills & Time Management Communication & Public Speaking Flexibility Teamwork Cultural agility Up to 50% of working time. Equal Opportunity :

Werfen is an Equal Opportunity / Affirmative Action Employer M / F / D / V.

#J-18808-Ljbffr